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What to do if routing doesn't work?

If your newly configured routing doesn't work, please heed the following tips:

  • If you added or updated customer's rate, routing with new data will be available only after Dynamic Routing Manager tool recreates Routing Table with most relevant information.
  • If your customer's Rate Tables use Time Profiles, relevant Rates will be effective in routing only when Dynamic Routing Manager recreates the Routing Table after respective Time Profile settings come into effect (for example, if Time Profile states that Rate is effective from 10 AM to 6 PM, this Rate will be used in routing only when the Dynamic Routing Manager starts after 10 AM, and not directly at 10 AM).
  • Pay attention to Routing Permissions, it is possible that relevant vendors are forbidden for current customer. This will be clearly visible in Routing Analysis section, after query is made.