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Orig-Term Report Query Form

This tool allows you to generate a report and trace all call routes from the Client to any Provider with orig-term cost and profit.  Here you can create a report based on an existing template or generate a new one. Also, you can get the information sorted by clients and calls, etc.
 

Screenshot: Orig-Term Report form

To create a new orig-term report

In order to create a statistic report go to the Statistics and open the Orig-Term Report section. Then, you need to fill out the search form with next parameters: 

SectionField Description
Filters

On the Filters menu, select convenient parameters for the report. To cancel any filter, click the delete sign next to the filter.
You can start a quick search by typing filters' names in the bar at the top of drop-down menu with filters.

Period 1

Specify an interval for the report. Please note, that the "Period" field is mandatory. You can generate the report also for last 3,7 and 30 days. 

Period 2

Accessible when you enable the "Compare Period" option by clicking the plus sign  next to the "Period". Specify the second interval for the report

When you select one of Time parameters for Group By, the end date of the Period 2 will be set automatically to make equal intervals of Period 1 and Period 2.


Group By

Select a grouping option, here you can choose and swap columns, change its order. There are following accessible options to group the data in reports:

  • Time: Year, Month, Date, Time.
  • ClientsOrig Account/ Orig Code/ Orig Code Name/ Orig Rate/ Term Account/ Term Code/ Term Code Name/ Term Rate.
  • Extras: Orig Serial/ Orig Client Type/ Orig Owner/ Term Client Type/ Term Owner.

Please note, the "Group By" field is mandatory, it couldn't be empty in order to generate the report.

This option is intended to simply grouping option, now the system will automatically group data in specified columns.

Additional Filters

There are following accessible additional filters:

  • By clients: Orig Client/ Orig Account/ Orig Code/ Orig Code Name/ Orig Serial/ Orig Owner/ Term Client/ Term Account/ Term Code/ Term Code Name/ Term Owner.
  • By calls: Calls Total/ Profit/ Minutes,Total/ Call Not Zero/ ASR Cur/ ACD Cur.
  • Extras: Orig/Term Tegs.
Please use the Scroll Bart to see all settings in the pull-down list.
Origination Settings of Clients
Orig Client Define an origination client for the report
Orig Account

Enter an orig account for the report

Orig CodeSpecify an orig code for the report
Orig Code Name Indicate an orig code name
Orig SerialDefine an origination serial
Orig OwnerDefine an Origination Reseller for report
Settings of Calls
Calls TotalEnter the range of  total calls
ProfitEnter the range of the revenue you would like to display
Calls Not ZeroDefine the range of calls, that have duration equal to or more than 1 second
ASR CurrentSpecify the range of "ASR Cur" for calls you would like to display
ACD CurrentSpecify the range of "ACD Cur" for calls  you would like to display
Minutes, TotalEnter the range of total calls duration in minutes
Termination Settings of Clients
Term ClientDefine a termination client for the report
Term AccountEnter a term account for the report
Term CodeSpecify a term code for the report
Term Code Name Indicate a term code name
Term OwnerDefine a termination Reseller for report
Extra Settings
Orig TagsSelect an orig tag that will be used as filter criteria
Term TagsSpecify a term tag
Output



This form contains settings of the output data of the report.

Click plus sign  near the "Columnsto select respective columns to output a report data. Also, you can cancel any chosen item.

Accessible columns in the report


Columns for main period and comparative period are following:

ASR Std, ASR Cur, ACD Std, ACD Cur, Calls Total, Calls Success, Calls Error, Profit, Profit (%), Orig Billed Time, Orig Cost, Orig Avg Rate, Term Billed Time, Term Cost, Term Avg Cost, Term Avg Rate, Session Time, Calls Not Zero, Calls Busy, Calls No Channel.

Orig

Origination information:

  • Billed Time - Billed call time
  • Cost - Price of the call
  • Avg. Rate - Average call rate
Term

Termination information:

  • Billed Time - Billed call time Call cost
  • Cost - Call cost
  • Avg. Rate Average call rate
Profit

The revenue

  • Profit - Revenue in respective currency, for example, USD (in fact, any system currency can be specified here)
  • Profit (%) - Revenue in percent value
Time TotalTotal time in minutes
ASR

Average successful rate (successful calls percentage)

  • Std - Number of calls with status "success" divided by total number of calls minus all calls with “no channel available” status
  • Cur - Number of calls with duration > 0 divided by total number of calls
ACD, min

Average call duration

  • Std - Sum of all call duration divided by number of calls with status "success"
  • Cur - Sum of all call duration divided by number of calls with duration > 0
Calls

Quantity of calls in database

  • Total - Total calls quantity
  • Not Zero - Quantity of calls, that have duration equal to or more than 1 second
  • Success - Quantity of calls, that have duration equal to or more than 1 second and successful end code, calls with Q.931, disconnect cause 16 or 31
  • Error - Quantity of declined calls
  • Busy - “Busy” calls quantity

  • No Channel - No circuit / channel available
Other output settings
Order By

Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values.

Type

Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx.

Also, select next to the "Type" field a look of table view:

  • Plain - a simple table view
  • Grouped - a table view with grouped data and possibility to collapse it
Please note, that Grouped type of table view is available only for Excel XLSx and Web formats, it doesn't work with CSV.
Limit Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by chosen parameter. It is available only for plain type of the report. 
Currency

Specify a currency for the report. And all values will be automatically converted in the report to the specified currency.

Code Deck

Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck.


After selecting all needed parameters, click “Query” button and the system will generate a report:


Screenshot: Orig-Term Report window

If the data is grouped in the report, it will be shown initially collapsed. To expand or collapse data in your report, click the  plus or  minus signs.

To expand all data in the report, please press Ctrl and .

Please note, the system shows rounded values in the reports. But while calculating the system takes an exact value. Hence, the procedure of the rounding is following:

  • system rounds currency values according to the settings of a respective currency;
  • the parameters of the time are rounded to the nearest hundredth. For example: 4.8763 to 4.88;
  • and others are rounded to the nearest ten thousandth. For example: 3.879256 to 3.8793.

Simple scheme: how to generate a orig-term report

In order to create a simple orig-term report you need to:

  • On the Filters menu, select convenient parameters for the report.
  • Enter the period.
  • Select some parameters in the "Group By" field, for example, Orig Client, Orig Code.
  • Then choose "Columns" in the Output form, for example, ASR Std, ASR Cur, ACD Std, ACD Cur, Calls Total, Calls Success, Calls Error, Profit (%).
  • Leave "Type" Web/Grouped settings by default. 
  • Specify the currency and choose the code deck (if applicable). 
  • Click the "Query" button. 

If you want to sort already grouped data in columns, select respective parameters in "Order By" . Also, you can sort from highest to lowest values (or vice versa). To do this, select a respective value with arrows: or and change the "Type" of output from Grouped to Plain.

Please note, the "Order By" option is active when the "Type" of the Output form is Plain. When it is Grouped, the data is only sorting by values specified in the "Group By" field.

Also, you can sort data in report manually using special arrows    next to the name of respective columns.

 

Screenshot: Orig-Term Report 

To create reports templates

Also, you can create a template for reports and save specified parameters by clicking "Save Query" button.  A pop-up window with settings will appear and you need to fill out the following form:
 

Screenshot: New Template form


SectionDescription
Orig-Term
Report
Here you can specify parameters for the template that will be used while running reports
TitleSpecify a name of the template
ResellerIndicate a Reseller for the report template
Visibility

It allows controlling visibility of respective reports templates. Whether you want to keep templates private or leave them visible for users under specified Reseller. 

To enable this option, select one parameter from the drop-down list:

  • Public - available for users according to the settings of the "Reseller" field; 
  • Private - accessible strictly for creator.
Watch

This tool allows to automatically generate report at appropriate time and send results to the list of e-mails

Please note, that this tool is not available for Web output type, only for CSV/Excel XLS/Excel XLSx.

RecipientsSpecify recipients, you can indicate your own e-mail or other users of the system, or even 3rd parties
Run TimeMention an appropriate time to automatically generate a report, it could be several times, for example: "10:00, 12:00, 18:00"
Days of WeekMention days of the week to automatically generate a report. For example, you can run a report only on Monday or each day of week
Report Query

Here you need to specify filters that will be used for generating correct report and choose the output type to view the report


Orig-Term Report toolbar: export, chart.

You can export data to a CSV and XLSx file which contains only currently presented data, no automatic request to update data while exporting. Also, it is possible to create charts for easily illustrating a crucial information. And you can generate a report using the same criteria in the Orig-Term report and the CDRs list sections. 

 1.  To download a report in .csv, click the "Export to CSV"  button on the toolbar.

Please note, this button will be visible only when the "Type" of the output is "Plain". For the"Grouped" output type it is not available.

 2. To download a .xlsx fileclick the "Export to XLSx"  button on the toolbar. 

 3. To create a visual chart, click the "Show Chart"  button on the toolbar. There is more information available on this topic in the article "How to create a statistic chart?" at our Knowledge Base

 4. You can generate a detailed report using the same criteria in the CDRs list by clicking the CDRs list icon  on the toolbar. 

 5. And it is possible to generate a report using the same criteria in the Summary report by clicking the Summary icon  on the toolbar. 

 6. You can check an actual date interval of the report by clicking the Info icon  and it could be different from the Interval specified above if there is no date for the period.

 

Screenshot: Orig-Term Report section


Screenshot: Orig-Term Report section/ chart

Side-by-side report

 

This tool allows building a report with side-by-side sub-reports. Use it to run a comparative analysis on the same page. It's helpful for reviewing multiple parameters, totals and compare results at different time intervals. The "Compare Period" option is designed to create a report that shows two sub-reports side-by-side.

To enable this option, click the plus sign  next to the "Period" and specify both intervals (Period 1/Period 2) for the report. 


Screenshot: Orig-Term Report query form


After, choose columns for main and comparative period in the report output form. When all required parameters are specified, click the "Query" button. 

To remove this filter, please click the delete icon 

You can modify a comparative mode by changing periods and columns. For example, to compare how different the profit of the two periods is in percentage terms, choose the "Profit (%)" value from the Columns. Therefore, the final report splits the Profit (%)  into separate columns. 

 

Screenshot: Orig-Term Report example


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