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View User Guide 3.19 or visit our current documentation home page.
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Calls Rerating Query Form

This section allows to rerate calls. It's useful when some changes were applied to the rates, currencies, client accounts or you need to correct errors with Mismatches Report.

 

Screenshot: Calls Rerating section/ query form

Performing Calls Rerating

This procedure has 3 steps to perform a rerating:

  1. Choose filters, specify an interval and respective values in the query form (ex. client, code name, respective VoIP Gateway) and click “Query” button. 
     
SectionField Description
Filters

On the Filters menu, select convenient parameters for the report. To cancel any filter, click the delete sign next to the filter.
You can start a quick search by typing filters' names in the bar at the top of drop-down menu with filters.

Additional Filters

There are following accessible additional filters:

  •  Clients: Client.
  • Calls: Code, Code Name, Call Origin, Result Status, VoIP Gateway.
  • Extras: Tag, Match Clients, Match Codes, Duration.
Settings of the Clients
ClientDefine a client for the report.
Call Settings
CodeDefine a code of needed destination.
Code NameEnter a code name of desired destination.
Call Origin

Specify a call origin for the report:

  • origination,
  • termination.
Result Status

Indicate the status of the call for the report:

  • success,
  • busy,
  • no channel,
  • error.
VoIP GatewayChoose available gateways.
Extras 
TagSpecify respective tags
Match Clients

Indicate a respective type:

  • matched (identified),
  • mismatched (not identified).
Match Codes

Choose an appropriate type:

  • matched,
  • mismatched.
Duration

Select the continuance of the call:

  • zero,
  • non-zero (i.e.calls, that have a duration equal to or more than 1 second).
Output



This form contains settings of the output data of the report.

Code Deck

Select a respective code deck for the report from the drop-down menu.
If you do not select it, code decks assigned to each pulled client or rate table will be in use.
If you select it, all code names will be rewritten according to the names from the selected code deck. And all data will be unified by code names.

 

2. Then you will see a respective notification and you need to approve the process by clicking “Confirm Rerating” button.

Screenshot: Calls Rerating section/ approval notification

 
 

 3. Finally, the calls will be in the rerating process and you need to wait for the system procedure be completed.  The respective number of calls for the rerating you can see on the toolbar at the top of the page. 
 

 Screenshot: Calls Rerating section/ approval notification


The Calls rerating is a time-requiring procedure. It's not recommended to create a reration query with large chunks of information (for example, rerating 3 million of calls at once).

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