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Version: 3.26

xDR Disputes

Section overview​

xDR Disputes Manager is a full-featured add-on of the system that could be used to compare xDRs given by your client/vendor with xDRs stored in the system.

xDR Disputes List

ColumnDescription
IDID of a dispute
Client/AccountClient and Accounts of a current dispute
IntervalPeriod of compared xDR files and timezone
Total QtyTotal amount of compared xDRs
No LNumber of xDRs that were not found in the system
No ENumber of xDRs that were not found in the external xDR file
UpdatedDate of the last dispute update

Functional buttons/icons, presented in the section, are as follows:

Button/IconDesctiption
add newAllows adding a new dispute to the system
editAllows editing selected disputes
view detailsAllows viewing dispute details
deleteAllows deleting a dispute from the system
warning

If the xDRs Disputes section is not displayed in your JeraSoft Billing, you need to enable it in the System → Roles section.

Creating a new dispute​

The whole process can be divided into three steps.

Step 1. Selecting a file and specifying parameters​

To create a new dispute, click the Add new Dispute button. Then, you need to upload a target xDR file and specify the next information in the opened pop-up window:

Adding New Dispute. Step 1

FieldDescription
ClientSpecify a client for the dispute. If indicated, the Account field is disabled (and vice versa)
AccountSpecify an account for the dispute
TypeChoose the type of compared xDRs: origination or termination
Code NameSpecify a code name of the desired destination. If indicated, the Code field is disabled (and vice versa)
CodeSpecify a code of the desired destination
Code DeckSelect a code deck that will be used for a current dispute
Select FileUpload the xDR file for comparison
Date FormatSpecify date format of xDRs
IntervalSpecify a time interval of a dispute
Override Timezone checkboxIf enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field

When you fill in all required fields, click the Process>> button.

warning

Please note that by default date format is set to auto and has the following format: YYYY-MM-DD HH:MM:SS.

Attention

xDR Disputes have developed optimization algorithms of the file uploading process. Hence, we strongly recommend uploading files with a limited number of columns. The dispute file must contain only 6 columns for correct auto-detection while importing.

Step 2. Rows and columns select​

The system will recognize the file and display a few first rows of it. Following this, you need to select these mandatory columns: Src Party ID, Dst Party ID, Volume, Connect Time, Finish Time. Then, click Process>> again.

Rows and Columns Select window. Step 2

Step 3. Receiving results of comparison​

After you click Process>>, the system will execute the comparison of a local xDR and the imported one, and the Dispute Details window will be opened. Then, you need to click the Update button and specify Compare Options in a respective pop-up window. Following this, click the Refresh button for the disputes results to be displayed.

Disputes Details window. Step 3

FieldDescription
Src Party IDEnter a number of last digits for source number comparison
Dst Party IDIndicate a number of last digits for destination number comparison
Connect TimeSpecify the possible time offset (in seconds) between the system and external xDRs
Finish TimeDefine the possible time offset (in seconds) between the system and external xDRs
VolumeSpecify the possible time offset (in seconds) between the system and external xDRs

Disputes Details window. Step 3

Button/IconDesctiption
red iconRed color indicates the mismatched xDRs (external or local, it depends on the marked letter L or E)
yellow iconYellow color indicates the matched xDRs with offset (external or local, it depends on the marked letter L or E). For example, the Volume value on a screenshot above for a local xDR is 98 and for external - 96
green iconGreen color indicates the exactly matched xDRs (external or local, it depends on the marked letter L or E)
warning

Please note, if at least one of the xDR's comparison parameters (Session Time / Connect Time or Session Time / Finish Time) matches the range of values specified in the Update option, it will be indicated as exactly matched xDRs (green color).

Click on a blue downward arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by the Mismatched type.

Advanced Search drop-down menu

Mass Edit​

You may change the status of selected disputes by using the Mass Edit button. Simply select target disputes, click the Mass Edit button, choose a status in a respective field and click Process. All changes will be applied immediately.

Mass Edit button