xDR Disputes
Section overview​
xDR Disputes Manager is a full-featured add-on of the system that could be used to compare xDRs given by your client/vendor with xDRs stored in the system.
| Column | Description |
|---|---|
| ID | ID of a dispute |
| Client/Account | Client and Accounts of a current dispute |
| Interval | Period of compared xDR files and timezone |
| Total Qty | Total amount of compared xDRs |
| No L | Number of xDRs that were not found in the system |
| No E | Number of xDRs that were not found in the external xDR file |
| Updated | Date of the last dispute update |
Functional buttons/icons, presented in the section, are as follows:
| Button/Icon | Desctiption |
|---|---|
 | Allows adding a new dispute to the system |
 | Allows editing selected disputes |
 | Allows viewing dispute details |
 | Allows deleting a dispute from the system |
If the xDRs Disputes section is not displayed in your JeraSoft Billing, you need to enable it in the System → Roles section.
Creating a new dispute​
The whole process can be divided into three steps.
Step 1. Selecting a file and specifying parameters​
To create a new dispute, click the Add new Dispute button. Then, you need to upload a target xDR file and specify the next information in the opened pop-up window:
| Field | Description |
|---|---|
| Client | Specify a client for the dispute. If indicated, the Account field is disabled (and vice versa) |
| Account | Specify an account for the dispute |
| Type | Choose the type of compared xDRs: origination or termination |
| Code Name | Specify a code name of the desired destination. If indicated, the Code field is disabled (and vice versa) |
| Code | Specify a code of the desired destination |
| Code Deck | Select a code deck that will be used for a current dispute |
| Select File | Upload the xDR file for comparison |
| Date Format | Specify date format of xDRs |
| Interval | Specify a time interval of a dispute |
| Override Timezone checkbox | If enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field |
When you fill in all required fields, click the Process>> button.
Please note that by default date format is set to auto and has the following format: YYYY-MM-DD HH:MM:SS.
xDR Disputes have developed optimization algorithms of the file uploading process. Hence, we strongly recommend uploading files with a limited number of columns. The dispute file must contain only 6 columns for correct auto-detection while importing.
Step 2. Rows and columns select​
The system will recognize the file and display a few first rows of it. Following this, you need to select these mandatory columns: Src Party ID, Dst Party ID, Volume, Connect Time, Finish Time. Then, click Process>> again.
Step 3. Receiving results of comparison​
After you click Process>>, the system will execute the comparison of a local xDR and the imported one, and the Dispute Details window will be opened. Then, you need to click the Update button and specify Compare Options in a respective pop-up window. Following this, click the Refresh button for the disputes results to be displayed.
| Field | Description |
|---|---|
| Src Party ID | Enter a number of last digits for source number comparison |
| Dst Party ID | Indicate a number of last digits for destination number comparison |
| Connect Time | Specify the possible time offset (in seconds) between the system and external xDRs |
| Finish Time | Define the possible time offset (in seconds) between the system and external xDRs |
| Volume | Specify the possible time offset (in seconds) between the system and external xDRs |
| Button/Icon | Desctiption |
|---|---|
 | Red color indicates the mismatched xDRs (external or local, it depends on the marked letter L or E) |
 | Yellow color indicates the matched xDRs with offset (external or local, it depends on the marked letter L or E). For example, the Volume value on a screenshot above for a local xDR is 98 and for external - 96 |
 | Green color indicates the exactly matched xDRs (external or local, it depends on the marked letter L or E) |
Please note, if at least one of the xDR's comparison parameters (Session Time / Connect Time or Session Time / Finish Time) matches the range of values specified in the Update option, it will be indicated as exactly matched xDRs (green color).
Click on a blue downward arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by the Mismatched type.
Mass Edit​
You may change the status of selected disputes by using the Mass Edit button. Simply select target disputes, click the Mass Edit button, choose a status in a respective field and click Process. All changes will be applied immediately.
