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Section overview

This section allows a user to perform and trace all the financial operations regarding the client's/reseller's balances. The section offers an overview of every single transaction performed in the system regardless of whether it's a payment or a charge and provides a wide variety of functionalities for transactions management. Since the transactions section is a key tool for managing client's/reseller's balances, it's inseparable from the following sections of the system: Clients, Invoices, Resellers, etc.

Transaction charges will be created according to the configurations of Tax Profiles, Rate Tables (including tax or not) and the next parameters:

       – invoice time (transaction date);
       – client ID;
       – currency ID;
       – positive or negative amount.

Tips
  • In case you change one of the parameters listed above and the rerating is done, you might have additional transactions (with zero or non-zero taxes).
  • When a customer has calls with and without taxes for the same hour, two charges will be listed in the transactions section: one charge with taxes and the second one without taxes.
  • If you see a transaction with a tax represented as a dash (−), it means that all taxes were included in rate tables. 

The section is presented in the form of a table of all conducted transactions with the following columns:

Screenshot: Transactions section main window

Column NameDescription
IDPayment through an ID number
Payment AccountShows a respective payment account related to a performed payment or a respective charge type, such as calls, products, extra charges (each type has a visual representation in a form of a respective icon)
Client/ResellerDisplays the name of a client or reseller that was engaged in payment operation
Client IDCustomer's identity
AmountThe respective payment operation sum
TaxesAmount of taxes
DescriptionComments about a respective payment
Transaction DateDisplays a respective payment date related to a performed payment
AuthorName of the user who performed the latest transaction (regardless whether it's a payment or a charge)

The list of functional buttons/icons is as follows:

Button/IconDescription

Allows to create a new transaction

Allows to import user's transactions into the system

Allows to download a list of transactions in a .csv file

Indicates the type of transaction - payment

Indicates the type of transaction - extra charges

Indicates the type of transaction - services charges

Indicates the type of transaction - packages fees

Indicates that a transaction is approved

Allows deleting a transaction from the system. Requires confirmation

Advanced Search

In the top right corner of the section above the table, an Advanced Search drop-down menu is located. By clicking on a blue downward arrow  icon, a drop-down menu with the following structure is displayed:

Screenshot: Advanced Search drop-down menu

(warning)   Attention

Author column is going to be filled only if a transaction has been added manually by a user through the Transactions section in JeraSoft Billing or the Refill Balance page on JeraSoft Client Portal. In case a transaction is automatically generated by the system, the Author column will be empty.

FieldDescription

Client

Indicate a client you wish the section to be filtered by

Payment AccountSelect from the list of all payment accounts in the system
Type

Select a type of transaction:

  • Payment
  • Charge
Status

Select from the list of transaction statuses:

  • Pending
  • Approved
State

Indicate whether you wish payments covered by the invoices to be displayed by selecting from the list:

  • Covered
  • Uncovered

Date

Specify the date in the date picker

After filling in the fields, click Search to filter section data or Reset to clear search results.

Adding New Payment/Charge

To add a payment, click the New Transaction button. In the appeared pop-up window, specify the following parameters and click the Apply button. 

Screenshot: New transaction settings

Field nameDescription
ClientIndicate a target client
Type

Specify a type of transaction. For incoming transactions, select Payment operation type, for outgoing – select Charge.

Payment Account

Choose a respective account from the drop-down list of all available payment accounts. For charge type, you can select: 

  • extra charges outgoing;
  • extra charges incoming.

(warning)   Attention

Please note that you will have the same type of payment account in invoices.  
So, you can choose where the following charge will be shown in an outgoing/incoming invoice.


For example, if you want to give a refund to the client, please select extra charges outgoing. It will guarantee that this charge will be visible in the invoice.

Amount

Insert an amount of the transaction, which can be positive or negative:

  • positive amount is credited to a client;
  • negative amount is debited from a client.

Tip

Transaction amounts could be specified with a comma as a decimal delimiter: for example, 2,45

If your transaction type is Charge, you can choose whether a specified amount includes a tax or not by choosing a respective value in the drop-down list:

  • no taxes;
  • including taxes;
  • excluding taxes.

The tax rate is based on the tax profile of the client's reseller.

Transaction DateIndicate the actual date of the transaction in a date picker
DescriptionNotes for a new transaction
Status

Define the state of the transaction:

  • pending
  • approved

Tip

If you change the transaction status in the respective field from Approved to Pending when adding a payment, this payment will have to pass additional approval check by a billing operator

(warning)   Attention

When a customer has 2 calls (with and without taxes) for the same hour, two charges will be listed in the transactions: one charge with taxes and a second one - without taxes. In case you change one of the parameters listed above and the rerating is done, you might have additional transactions.

If you see a transaction with a tax represented as a dash (−), it means that all taxes were included in rate tables.

When the Reseller owns a payment account, transactions for this account can be created for Clients and Sub-Resellers belonging to this Reseller. However, transactions of this Reseller (owner of the account) cannot be assigned to this payment account.

Exporting and Importing Transactions

By clicking the Export to CSV button, you will be able to export all currently stored payments in a .csv file. 

You can easily perform an import of payments by clicking the Import Transactions button and following on-screen instructions:

Step 1: Selecting a File and Specifying Additional Parameters 

Upload a file from your computer, indicate such default parameters as Transaction Date, Currency, Payment Account, Date and Time Format, and click Process.

Screenshot: Transactions importing process. Step 1

Step 2: Recognizing The File
The system will recognize the file and you need to select 3 mandatory columns: Client Info, Amount, and Transaction Date. Following this, click Process>> again.

Screenshot: Transactions importing process. Step 2

Step 3: Checking The Rows 
Having specified the required columns, you need to check the rows to make sure that no mistake has been made. On doing it, click Process>> to finish the importing process.

Screenshot: Transactions importing process. Step 3

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