This documentation relates to an earlier version of JeraSoft VCS.
View User Guide 3.21 or visit our current documentation home page.
Skip to end of metadata
Go to start of metadata
In this article

Section overview

Reseller in JeraSoft VCS, in the majority of cases, is a company who has a certain amount of clients and governs their activities in the system. As any company, it can have a range of managers, each responsible for a certain group of company clients. Manager has a limited functionality: doesn't have his own balance, therefore, cannot perform any transactions; neither origination, nor termination rate table cannot be assigned to him, etc. Resellers section is designed to provide a user with a possibility to track  and manage his company information and activity, build hierarchy of company affiliates, or assign its managers. Section is presented in a form of table with the following columns:

Screenshot: Resellers section


Column name



Reseller's/manager's identification number


Name of reseller/manager
Available Balance
Reseller's available balance (live balance + credit)
ClientsTotal amount of a respective reseller's/manager's clients
CardsTotal amount of a respective reseller's/manager's calling cards
Call ShopsTotal number of a respective reseller's/manager's call shops

The following functional buttons and icons are present in the section:


Allows creating a new reseller

Allows creating a new manager
Allows assigning an origination rate table to a respective reseller
Allows assigning a termination rate table to a respective reseller
Allows viewing a list of a following reseller's/manager's users

Allows viewing a history of changes for a respective reseller/manager in Audit log section
Allows viewing reseller's balance operations in Transactions section
Allows viewing a list of reseller's/manager's clients in Clients section

Allows viewing a list of reseller's/manager's calling cards in Calling Cards section
Allows viewing a list of reseller's/manager's call shops for a current reseller/manager in Call Shops section

Advanced Search

In the top right corner of the section above the table, an Advanced Search drop-down menu is located. By clicking on blue downwards arrow  icon, a drop-down menu with the following structure is displayed:

Screenshot: Advanced Search drop-down menu



Select a mode for resellers display:

  • Normal Mode - only resellers with Active status will be displayed
  • Archive Mode - all resellers regardless of the status will be displayed

To apply the specified search criteria, press Search button; to cancel the applied parameters, press Reset button.

Adding New Reseller

To add a company, you need to:

  • press New Company button;
  • fill in all required fields in the appeared pop-up window (see below) and press OK button. 

Screenshot: Adding new company

Information blockFields Description
System InformationGeneral information about a company
  • Name
Specify the name of one of your companies (or affiliates). This field is mandatory. 
  • Parent
Indicate a parent for a reseller or make it a root one. By default, field value is set to root 
  • Currency
Select a preferred currency for rates and invoices from the drop-down list of available ones (see Currencies section) 
  • Status

Define a status of reseller:

  • Active
  • Deleted 
  • Client Template
Select a template that will be used for all clients belonging to this reseller or manager by default (see Clients Template section) 
  • Tax Profile

Indicate a tax profile that will be used for this reseller and reflected in invoices (refers to Taxes Profiles section).

  • SureTax is a tax, levied on top of another tax. It allows to manage your compliance with tax law. This profile is used for further calculation in invoices. To get more details, check out the article "US Taxation".

(warning)   Attention

For proper usage of SureTax, Invoice Number should contain only Latin and numeric characters. Max length is 40 symbols. Dst and Src Numbers should be in NPANXXNNNN (10 digits) format. 

  • Gateways
Select gateway(s) for this reseller 

Terminator Settings

Reseller's billing settings for outcoming calls
  • TERM Rates

Rates for outgoing events from customers under current reseller. Enables resellers billing mode


For more information about resellers billing mode, address this article

  • TERM Capacity
Termination capacity for all clients, belonging to this reseller. Leave this field empty for unlimited capacity

Fraud Protection checkbox

Enables/disables administrator notification in case of multiple simultaneous calls made to the same number from the current Reseller.

(warning)   Attention

Please note that all notifications can be found in System > Events Log. If you want to receive them on exact email, go to Configuration tab of Events Log section, and add a new rule with the indication of target email and aaa.fraud value in Tag field.

Here you need to specify the following:

  • Notification frequency
Set minimum time in seconds between sent notifications (minimum interval must be ≥ 0 sec)
  • Skip digits
Define amount of the last number digits which will be ignored when determining a destination number. For instance, with one digit for ignoring, the numbers 123456 and 123457 will be considered as the same number
Origination Settings

Current Reseller's billing settings for incoming calls
  • Postpaid checkbox

Here you can set specific paid mode for a client. Postpaid mode means that client will have unlimited credit. Otherwise, client's Balance + Credit value will be checked on RADIUS or SIP authorization. When this field is checked, Credit field become unavailable.

  • Credit
Additional field next to Postpaid checkbox. User can indicate an amount of reseller's credit
  • ORIG Rates
Specify rates for incoming events from customers under current reseller. Enables resellers billing mode
  • ORIG Capacity
Indicate origination capacity for all clients, belonging to this reseller. Leave this field empty for unlimited capacity

Invoicing Information

Current Reseller's invoicing settings

  • Date

Allows you to select how system sets invoicing date:

  • Real date – sets invoicing date to actual invoicing date

  • Last day – sets invoicing date to date of last day of invoicing period

  • Template
Select an invoice template that will be assigned to reseller 
  • No Tpl
Allows to define default format of invoice's name
  • Last No
Define last used invoice number
SureTax Settings

SureTax profile settings. SureTax is a third-party tax calculation engine. This tax calculation is based on the location of the customer’s taxing jurisdiction. This profile is used for further calculation in invoices. 
To get more details, check out the article "US Taxation".

  • Client Number
Specify a unique number that identify an individual in the SureTax service
  • Validation Key
Defien a unique validation key of the SureTax service.
Contact Information

Some additional information


Company's email (it is required to specify email in order to receive notifications). Use only Latin characters. This field is mandatory
  • Postal Address
Company's postal address 
  • Tax ID
An ID of tax paying entity 
  • Reg ID
Company's registration ID 
  • Bank Account

Company's bank account info 

Company LogoHere you can add a file with company's logo. To delete the company logo, open the edit form of a respective Reseller with logo, then click the delete icon to remove the old logo.
Mail TemplatesA detailed description of all Mail Templates and their configuration is presented at the end of the article

(warning)   Attention

  • Сhanges of Resellers' settings will not be applied instantly. They will be automatically reloaded at the next run of Cache Manager service.
  • Parent Reseller has access to all information of his Sub-Resellers and also can assign any routing plan and rate table to his Sub-Resellers.

(warning)   Attention

Email Rates Import Settings infromation block has been removed from Resellers settings in VCS 3.16.0 due to introduction of Data Source section.

Adding New Manager

To add a manager, press New Manager button and after specifying required fields press OK.

Screenshot: Adding new manager.

Information blockFields Description
System Information

General information about Manager
  • Name
Here you can specify the name of a manager. This field is mandatory.
  • Parent
Select a parent for a manager
  • Status

Select current status of a manager:

  • Active
  • Deleted
Contact Information

Some additional information
  • E-mail

Manager's email. Use only Latin characters.

  • Postal Address

Manager's postal address

Reseller Removal

To delete a Reseller/Manager from the system you need to change the status from Active to Deleted in Reseller's/Manager's profile editing form.

Screenshot: Editing reseller's status

Please note, that in fact Reseller/Manager will not be deleted fully, it will be put to Archive. To display them, use Advance Search (see above). To delete a profile completely, you need to press Full Delete bottom in this very profile editing window. 

Custom Fields

  • Custom Field is used as custom variables that will be represented as readable text in invoice templates. Custom Field allows to add an information about client.
  • Custom Package Field is also used as as custom variables that allows adding information about package. 

To add new field follow next steps:

  1. Click the Add Custom Field button.
  2. Specify Field Key and Title fields for custom item: for example: voip_phone_sell as Key and VoIP Phone as common Title which will be visible for all clients. Please note that the Field Key must contain word characters only.

  3. Add respective notes VoIP Phone field in Client's settings/Package settings > Custom Fields tab. 

  4. Create an invoice template and assign it to a target reseller. Then, Clients Custom Fields and Package Custom Fields tables will appear in the Invoice Template settings. You simpy need to add those tables in the invoice template. 

  5. Finally, you can generate an invoice.

Screenshot: Custom Fields

Rates Notifications

Rates Notification settings in Resellers profile allows to create default rate notification for clients that belong to a target reseller. 

(warning)   Attention

  • If any rate table (child) in the system has the assigned parent rate table, clients will be notified through Rate Notification service about changes in both tables.

  • If child and parent rate tables both have the rule for the same code, priority is given to a child one. However, if the rule in a child rate table has expired due to End date field value, and a parent rule is still active, notifications will regard the latter one.

Screenshot: Rates Notifications

To configure these settings, open Rate Notifications tab in reseller profile. The structure of the tab is as follows:

Date FormatSpecify date format in your export file. Example of field syntax: if you enter “%d-%m-%Y” here, your date will look like 25-02-2018
Code DeckSelect a code deck here to rewrite code names in export file if needed
Codes OutputSelect a way, codes must be displayed
  • Separate rows
Each code is placed into single row
  • Delimited list
Codes are grouped by code name in a row, for example, 5510, 5511, 5512
  • Ranges list
Codes are grouped by code name into ranges plus delimiter, for example, 5510-5512, 5515
Data FormatSpecify an output file format, .xls or .csv
Fields DelimiterSet delimiter for fields if you've chosen .csv. For .xls format this field is unavailable
With headers row checkboxInclude into the file a row with column names
Codes from code deck checkboxInclude only codes which are present in a specified Code Deck
Header text / Footer textAllows you to specify additional text into exported file as header and footer, respectively

Description of all columns that could be selected for rate notification is provided below:

Column Name
Code / Code NameCode or Code Name of respective rate
Effective DateDate on which a rate to be applied
Min VolumeMinimum volume of chargeable events
IntervalChargeable interval
Grace VolumeFree of charge interval
Setup FeeInterval of setup fee
ProfileTime profile (all time, business time, non-business time, weekends)
End DateDate on which the rate ends
Previous RateRate used before the present time
Prev DiffShows how current rate differs from a previous one after import
Prev Diff StatusShows how current rate's status changed in comparison to a previous one (unchanged, increased, decreased)
Prev Diff (export) Shows how current rate differs from a previous one after export
Prev Diff Status (export)

Rate's changes after the last export. Shows the status how differs current rate from previous.
The rate will have an unchanged status if the Effective date of rate is lower than the Last Notification Date

 Prev Diff Status usage example
Step 1: Notification type: All rates unique mode - First Notification: 07/07/2017
CodeRateEffective FromPrevious RatePrev DiffPrev Diff StatusPrev Diff Status (export)
11007/01/2017 00:00:00 +0000--newunchanged
21007/01/2017 00:00:00 +0000--newunchanged
31007/01/2017 00:00:00 +0000--newunchanged
Step 2: Added new rates with effective date 07/21/2017 - Second Notification: 07/14/2017
CodeRateEffective FromPrevious RatePrev DiffPrev Diff StatusPrev Diff Status (export)
11507/21/2017 00:00:00 +0000105increasedincreased (5.0000)
21507/21/2017 00:00:00 +0000105increasedincreased (5.0000)
31507/21/2017 00:00:00 +0000105increasedincreased (5.0000)
Step 3: Rate with code 1 was edited and the increase was canceled - Third Notification: 07/21/2017
CodeRateEffective FromPrevious RatePrev DiffPrev Diff StatusPrev Diff Status (export)
11007/21/2017 00:00:00 +0000100unchangedunchanged
21507/21/2017 00:00:00 +0000105increasedincreased (5.0000)
31507/21/2017 00:00:00 +0000105increasedincreased (5.0000)
Step 4: Rate with code 2 was edited and added a new rate for code 3 - Fourth Notification: 07/28/2017
CodeRateEffective FromPrevious RatePrev DiffPrev Diff StatusPrev Diff Status (export)
11007/21/2017 00:00:00 +0000100unchangedunchanged
22007/21/2017 00:00:00 +00001010increasedunchanged
32007/31/2017 00:00:00 +0000155increasedincreased (5.0000)
NotesAdditional information
TagTags thar are assigned to respective rate
PolicyIndicated policy of the rate
StatusDefine a current rate status

Configuring Mail Templates

Also, there are different mail templates you can configure in your company's profile:

Screenshot: Mail Templates

Template NameDescription
Mail Template: InvoiceUsed when sending invoice to the customer
Mail Template: Invoice Unpaid ReminderUsed when sending payment notification to a customer (sending notification on "Notify Days(Before)")
Mail Template: Overdue Reminder Used when sending payment notification to a customer (sending notification on "Notify Days(After)")
Mail Template: Low Balance Notification

Used when sending low balance notification to a customer


You can add a rounding rule for client's balance while low balance notification.  For example, to round up to 2 decimal places you need to add the variable ${client['balance']} in the Mail template: Low balance notification in reseller's settings and specify the number of rounding decimals in Totals precision field in Currencies section.

Mail Template: Rates NotificatorUsed when sending rate changes notification to a customer
Mail Template: Factors Watcher

Used when sending notification to a customer once Preset by Factors Watcher has been added

Mail Template: Reports WatcherUsed when sending reports by email

The structure of all mail templates is identical and has the following structure:

Screenshot: Reseller/ Mail Template:Factors Watcher form

FromSpecify name and email of company
BCCSpecify who will receive a blind copy of an email
SubjectIndicate email subject that may contain company name, invoice number, etc.
Mail body

Content of the letter. On the screenshot above the following information is specified:
  • Direction {direction}
Code or Code name that will be automatically filled in by the system
  • Reason {reason}
Values specified in Factors Watcher settings (for example: calls_total >0).

To configure any of these templates, simply click on its name. Below, you will find full list templates configuration syntax used almost in all kinds of configured mails concerning Clients and Resellers data and configuration syntax which is used in foregoing list of mail templates. 

Configuration Syntax

General Configuration Syntax Concerning Client Data

Templates Configuration SyntaxDescription


 A client status:

  • Active
  • Deleted
${client['name']}Сlient's name


Сlient's live balance
${client['balance_accountant']}Сlient's fixed balance


Сlient's available credit


Сlient's official company name


Post address of a client's company


Сlient's email


Client's location


Сurrency ID, used by a client


Time zone of a client


Taxes profile's ID, used by a client


Customers tax ID of a client's company


Registration ID of a client's company


General Configuration Syntax Concerning Company/Reseller Data

Templates Configuration SyntaxDescription

Company's status:

  • Active
  • Deleted


Company's current balance

${company['balance_accountant']}Company's fixed balance


Company's available credit


Company's post address


Email of a company


Company's location


Company's currency ID


Company's time zone


Company's taxes profiles


Name of a company


Company's customers tax ID


Company's registration ID


Configuration Syntax for Mail Template: Invoice and Payment Reminder Notification

Templates Configuration SyntaxDescription


Invoice date


Invoice type


Invoice total sum


Invoice period start


Invoice period end


Invoice due date


Invoice number


Invoice comments


Invoice time zone


Invoice state


Invoiced client name


Сlient's currency

Configuration Syntax for Mail Template: Low Balance Notification

Templates Configuration SyntaxDescription
${client['balance_avail']}Client's available balance: live balance + credit


Сlient's currency


Notification for a client regardig reaching a balance limit


Notification for an administrator regardig reaching a balance limit

Configuration Syntax for Mail Template: Rates Notificator

Templates Configuration SyntaxDescription


Rate table name


Date when rate table was last time edited

${date}Date when the notification was sent

Configuration Syntax for Mail Template: Reports Watcher

Templates Configuration SyntaxDescription


Title of report template


Actual report period of time

${report["title-full"]}Title of report template with indication of actual report period of time
${report["webUrl"]}URL to view report on the web portal
${report["id"]}ID of report template


If you want the date of sending letter to be present, you can add the ${date} variable in any mail template.

Knowledge Base Articles

  • No labels