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Orig-Term report

Orig-Term report provides pre-aggregated data connecting customer-to-vendor events (e.g., calls, messages) and get insights on the traffic flow, quality, and profitability.

Key features​

  • Pre-aggregated insights on the customer-to-vendor traffic flow.
  • Analyze performance, quality, and profitability.
  • Extensive filtering, grouping, and slicing of post-aggregated data.
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Data for the Orig-Term report is prepared incrementally by the "Orig-Term Report Generator" system service.