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This documentation relates to an earlier version of JeraSoft VCS.
View User Guide 3.26 or visit our current documentation home page.
View User Guide 3.26 or visit our current documentation home page.
In this article
Section overview
This section allows you to find unrecognized calls / clients by the system due to unavailability of respective information. Here you can see the general info about unknown clients, unknown destinations, calls stats, the total number of mismatched calls. Section consists of a query form and 3 tables, each representing a specific type of mismatched data:
- Unknown Clients - calls with unrecognized clients.
- Unknown Destionations (Known Clients) - calls with unrecognized destinations.
- Unknown Destionations in Resellers (Known Reseller) - calls with unrecognized destinations or unknown destinations in Resellers.
Screenshot: Mismatches Report section
Creating New Mismatches Report
To create a report you need to follow the next steps:
- Filter the data for all tables. To do so, fill in the following fields of the query form and click Query button.
| Fields | Description |
|---|---|
| Period | Define the period the mismatches report. You can make it custom by selecting specific time and date or choose a predifined options from the list like: This Year, Last Month, Yesterday, etc. |
| Timezone | Select a timezone from the list. By default, field value is set to UTC |
| Service | Сhoose a desired service from the list (e.g. Calls, SMS, etc.) |
Screenshot: Mismatches Report quey form
- Once the data has been filtered, you need to fill in the fields to the right of a desired table and press a respective Query xDR button in order to create a report.
| Fields | Description |
|---|---|
| Type | Choose the type of calls for generating the report: all / origination / termination. |
| Duration | Select the continuance of the calls: all / non-zero / zero. |
| Output | Indicate the output type: Web / CSV / Excel XLSx / Excel XLS. |
Screenshot: Creating a report
If you've selected Web in Output field, you'll be forwarded to xDRs List section with a detailed information on a selected mismatched data. However, if in Output field you've selected any file format from the list, a mismatched report of the chosen format will be downloaded to your computer.
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