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| Column | Description |
|---|---|
| ID | ID of a dispute |
| Client/Account | Client and Accounts of a current dispute |
| Period | Period of compared xDR files and timezone |
| Total Qty | Total amount of compared xDRs |
| No L | Number of xDRs that were not found in the system |
| No E | Number of xDRs that were not found in the external xDR file |
| Updated | Date of the last dispute update |
Functional buttons/icons , presented in the section , are as follows:
| Button/Icon | Description |
|---|---|
| Allows adding a new dispute to the system | |
| Allows editing selected disputes | |
| Allows viewing dispute details | |
| Allows deleting a dispute from the system |
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To create a new dispute, click the Add New Dispute button. Then , you need to upload a target xDR file and specify the next information in the opened pop-up window:
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After you click Process>>, the system will execute the comparison of a local xDR and the imported one, and the Dispute Details window will be opened. Then , you need to click the Update button and specify Compare Options in a respective pop-up window. Following this, click the Refresh button for the disputes results to be displayed (see screenshots below).
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| Panel | ||||||
|---|---|---|---|---|---|---|
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Please note , that if at least one of the xDR's comparison parameters (Session Time/Connect Time or Session Time/Finish Time) matches the range of values specified in the Update option, it will be indicated as exactly matched xDRs (green color). |
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