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titleIn this article
Table of Contents

Factors Watcher List

This section represents a built-in tool to monitor statistics and generate alerts if some conditions are met, as well as, as block numbers, codes/code names, destinations, clients, or accounts. Section  if some conditions are met. The section is presented in a form of a table with the following columns:


IDIdentification number of a factors watcher
NameFactors Name of a factors watcher name
Watch RuleTotal number of watch rules within a factors watcher
PresetsTotal amount of traffic rules, created by a factors watcher
QueryFactors watcher query



Allows editing existing watch rules

Allows viewing traffic rules, created by a factors watcher

Allows editing a factors watcher

Allows deleting a factors watcher

Creating a New Factors Watcher

The tool is based on periodical queries in the Summary or xDRs List sections. To create a new query, press  click the New Factors Watcher button and specify parameters in the following form:

Screenshot: Adding a New Factors Watcher

Name Factors watcher's name. This field is mandatory. Name nust The name must be no longer than 128 symbols.
Analyze by

Select a report (Summary or xDRs List), a new factors watcher will be based on

Different reports provide a different set of parameters that are available for monitoring. For instance, xDRs List allows you to work with service sources (phone numbers, data) while Summary report allows such operations with ACD and ASR.

Report Template

Specify the template for a further usage (optionallyoptional)


(warning)   Attention

Please note that the system enables to set a limited number of parameters overridden from the assigned template. For example: If there are 2 or more clients assigned to the respective template, the system will use the first client for Factors Watcher settings, all others will be ignored.

Analyze interval Interval of, minInterval of time to check. Please note, this option checks a current period, not the past hour.
Period OffsetThis period is used to compare results of different intervals. It deducts a specified period from the Period Start date, then takes the statistics according to the Analyse interval of value and the date calculated above.

Check everyEvery, min

Frequency of checks, performed by a factors watcher

Period Start

Enter the specific time to set a factors watcher starting date

Time ZoneTimezone

Specify a timezone that will be used for reports queries/blocking routes

Time Profile

When you choose the time profile, it will use the statistics in the factors watcher according to the chosen value, for example, at peak times. However, if you click on Test Query, it will display the statistics without the selected time profile.

Query information blockIndicate the query fields that will be used for generating a selected type of report


Select a client. You can specify multiple clients.


(warning)   Attention

If you specify a client(s), the Account field becomes unavailable and vice versa.


Select a target client's account

Code Name

Indicate a code name


(warning)   Attention

TheCode and Code Name fields are mutually exclusive


Define the code


Specify a Reseller

Code Deck

Indicate a target code deck


Select a respective gateway

Group by #

Group query by selectable a selected parameter (client, account, code name, code or gateway). Pay attention that based on selected parameters, respectible respective Action options will be available. For instance, if you group by Code, in the rule settings you will have the Block Code option and so on.

Test Query button

Click on this button to perform a test query in in the Summary or xDRs List Report for the period, specified in the Check everyEvery and Analyze Interval of fields

When you press click OK, the new factors watcher will be created. You can edit properties of this watcher later by clicking edit clicking the edit  icon.

Configuring Watch Rules

Next step , you need to take is to configure the watcher rules – parameters under , under which conditions are monitored. To do this:

  1. Choose choose the already existed Factors Watcher from the list or create a new .rule;
  2. Click click on the name of the Factors Watcher or the watch rule  icon;
  3. In in the appeared window, press  click the Add ruleRule button and fill in the following fields:


PriorityDefine a priority of rules execution if they have the similar Match parameter

A set of parameters that are used as base a basis for checks


Determine the type of service (e.g., calls, sms SMSs, data)


Type of route to check (Origination/Termination)

Code Name

Indicate the code name to apply a rule to


Specify the gateway to apply a rule to


To create a temporary rule that will override other rules with the same match parameters, you need to set up the rule with the highest priority and specify an appropriate Expiration Date. Therefore, the existed multiple rules with the same match parameters will override each other and the rule with the highest priority will be applied.


Enter factors that will be applied to a current rule.

Parameters must be listed with a semi-colon “;” as a delimiting symbol.

The list of parameters available for usage: 

  • volume_total, volume_billed, acd_std, acd_cur, pdd, scd, package_volume - with a measurement unit specified in the service
  • records_total, records_notzero, records_success, records_busy, records_nochannel, records_error - with a measurement unit: numbers;
  • cost_total, rate_avg - with a measurement unit: money;
  • asr_std, asr_cur - with a measurement unit: percentage (%).

For example, if you entertotal_volume > 100, it means that when the total event volume (e.g., call time) count for respective match parameters goes over 100 (here - minutes), the system will create an alert.

It's possible to add a factors watcher rule with negative values. For example, total_cost < -10

Factors with a reference to the side-by-side reports:

You can adjust these factors on your own, using the next formula and pre-existing factors mentioned above: factors_name_1 - value for the first period; factors_name_2 - value for the second period; factors_name_diff - difference between periods.

For example: total_cost_1 (of the 1st period), total_cost_2 (of the 2nd period), total_cost_diff (difference in %). 



Users can add the Factors Watcher based on the side-by-side Summary Report. All you need to do is:

    • press click the New Factors Watcher button;
    • fill in the Name field and others according to your needs;
    • then specify intervals in the next fields: Analyze interval Interval ofPeriod Start andPeriod Offset. ;
    • and click the Test Query button.


An action that must be taken if a matched rule is found.

There are respective options: Alert, Block Code Name/Account/Client
When one of these options is applied, the message will be shown in the Events log section.


(warning)   Attention

The Block Code Name/Client/Account options will be invisible if the Group By # fields field in factors watcher rule are is empty. If you group by the Client, the Block Account option won't be visible in the drop-down list of the Action field. 

Lock PeriodDefines the lockout time in minutes for analyzed route in case of a block action (0 value means infinite lockout)
Periodic lockLock

If enabled, the rule will expire at the end of a period specified in the Analyze interval of field in the Watcher settings. Please note, that this option has higher priority than the Expiration Date.

Expiration DateSpecify date when the rule must be automatically deleted



(warning)   Attention

Please note that the set of rules in the Action field depends on how many parameters you defined in the Group by # fields field when a current query was created. 

The Block Code option is available only if you set respective grouping in the factors watcher settings. For example, if you defined a code in the query, you will be able to block codes in watcher rules, etc.