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This section is designed to provide a user with a possibility to generate a report and trace all call routes from a Client to any Provider with orig-term cost and profit. Here you can create a report based on an existing template or generate a new one. Also, you can get You can also get the information sorted by clients, events, profit, etc.

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To create a new summary report, you need to fill in the following parameters in the form and click the Query button:

Information Block

Field Description

Filters

On the Filters menu, select the required parameters for the report. To cancel any filter, click the delete Image Modified icon next to the filter.
You can start a quick search by typing filters' names in the field at the top of a drop-down menu with filters.

Period (1)

Specify the time interval for the report and a timezone. Please note that the Period field is mandatory.

Period 2

Accessible when you enable the Compare Period option by clicking on the plus Image Modified icon next to the Period. Specify the second interval for the report.

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Image Modified Tip

When you select one of the Time parameters for Group by, the end date of the Period 2 will be set automatically to make equal intervals of Period 1 and Period 2.

Group by

There are the following accessible options to group the data in reports:

Time: Year, Month, Date, Hour.
Clients: Orig Client, Orig Account, Orig Code, Orig Code Name, Orig Rate, Term Client, Term Account, Term Code, Term Code Name, Term Rate
Extras: Service Name, Orig Serial, Orig Client Type, Orig Owner, Orig Time profile, Term Client Type, Term Owner, Term Time profile

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Attention

Please note

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that the Group by field is mandatory, it couldn't be empty in order to generate the report.

Additional Filters

There are the following accessible additional filters:

Clients: Orig Client/ Orig Account/ Orig Code/ Orig Code Name/ Orig Serial/ Orig Owner/ Orig Client's Tags/ Orig Account's Tags/ Term Client/ Term Account/ Term Code/ Term Code Name/ Term Owner/ Term Client's Tags/ Term Account's Tags
Events: Total/ Profit/ Volume, Total/ Events Not Zero/ ASR Cur/ ACD Cur
Extras: Service Name/ Orig Time profile/ Term Time profile

Clients Settings

Orig Client

Define an origination client for the report

Orig Account

Enter an origination account for the report

Orig Code

Specify an origination code for the report

Orig Code Name

Indicate an origination code name

Orig Serial

Define an origination serial

Orig Owner

Define an origination Reseller for the report

Orig Client's Tags

Determine tags that belong to an origination client

Orig Account's Tags

Specify tags determined for an origination account

Term Client

Define a termination client for the report

Term Account

Enter a termination account for the report

Term Code Name

Indicate a termination code name

Term Owner

Define a Reseller for the report

Term Client's Tags

Determine tags that belong to a termination client

Term Account's Tags

Specify tags determined for a termination account

Term Code

Specify a termination code for the report

Events Settings

Total

Enter the range of total events

Profit

Enter the range of the revenue you would like to display

Events Not Zero

Define the range of events, that have a duration greater than 0

ASR Current

Specify the range of ASR Cur for events you would like to display

ACD Current

Specify the range of ACD Cur for events you would like to display

Volume, Total

Enter the range of total volume of services

Extra Settings

Orig Time Profile

Select an orig time profile that will be used as filter criteria

Term Time Profile

Specify a term time profile that will be used as filter criteria

Service Name

Determine the name of service for the report

Output

This form contains settings of the output data of the report.

Click the plus Image Modified icon near the Columns to select respective columns to output a report data.

Also, you

Accessible columns in the report
You can also cancel any chosen item.
Columns for the main period are: ASR Std, ASR Cur, ACD Std, ACD Cur, Total Volume, Error, Profit, Profit (%), Orig Billed Volume, Orig Cost, Orig Avg Rate, Term Billed Volume, Term Cost, Term Avg Rate, Total Events, Not Zero, Busy, No Channel, Success. Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selected expressed in percentage.
Orig	Origination information: Billed Volume - Billed event volume Cost - Price of the event Avg. Rate - Average event rate
Term	Termination information: Billed Volume - Billed event volume Cost - Event cost Avg. Rate - Average event rate
Profit	*Profit* - Revenue in respective currency, for example, USD (in fact, any system currency can be specified here) Profit (%)- Revenue in percent value
Total Volume	Total volume of services
ASR	Average successful rate (successful events percentage): Std - Number of events with *success* status divided by the total number of events minus all events with *no channel available* status Cur - Number of events with duration > 0 divided by the total number of events
ACD	Average call duration: Std - Sum of all event duration divided by the number of events with success status Cur - Sum of all event duration divided by the number of events with a duration > 0
Events	Quantity of events in a database Total Events - Total events quantity Not Zero - Quantity of events that have a duration equal to or more than 1 second Success - Quantity of events that have a duration equal to or more than 1 second and a successful end code, events with Q.931, disconnect cause 16 or 31 *Error* - Quantity of declined events Busy - Busy events quantity No Channel - No circuit/channel available. Events with Q.931, disconnect cause 34
Other output settings
Order by	Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values.
Type	Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx

Also, select a

Select a look of a table view next to the Type field:

Grouped - a table view with grouped data and possibility to collapse it
Plain - a simple table view
Plain with total - a simple table view with an additional Total row at the beginning of the report

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Attention

Please note

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that the Grouped type of table view is available only for Excel XLSx and Web formats; it doesn't work with CSV.

Limit

Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for plain and plain with total types of the report.

Send to

You can send generated reports via email. Also, it is possible to specify several emails.

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Attention

This feature is available only for CSV/Excel XLS/Excel XLSx formats of the report; it doesn't work with Web.

Currency

Specify a currency for the report. All values will be automatically converted to the specified currency in the report.

Code Deck

Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck.

A generated orig-term report is demonstrated on a screenshot below:

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Warning

Please note , that the system shows rounded values in the reports. However, while calculating, the system takes an exact value. Hence, the procedure of the rounding is as follows:

the system rounds currency values according to the settings of a respective currency
all types of events (e.g., not zero, success, busy, as well as total quantity) are not rounded
such parameters as Orig Avg Rate, Term Avg Rate, Profit, Term Cost are rounded to the nearest ten-thousandth. For example, 3.879256 to 3.8793
others are rounded to the nearest hundredth. For example, 4.8763 to 4.88

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Tip

If you want to sort already grouped data in columns, select the respective parameters in the Order by field. Also, you You can also sort from the highest to lowest values (or vice versa).
Please note , that the Order by option is active when the Type of the Output form is Plain or Plain with Total. When it is Grouped, the data is only sorting by values specified in the Group by field.

AlsoIn addition, you can sort data in a report manually using special arrows next to the name of the respective columns.

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Creating Reports Templates

Also, you You can also create a template for reports and save specified parameters by clicking the Save Query button. A pop-up window with settings will appear and you will need to fill out the following form:
Screenshot: New Template creation form

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You can export data to a CSV or XLSx file, which contains only currently displayed data, no automatic request to update data while exporting. Also, it It is also possible to create charts for illustrating crucial information easily. And you can generate a report using the same criteria in the Summary report and the xDRs list sections.

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Attention

Please note , that this button will be visible only when the Type of the output is Plain. For the Grouped output type it is not available.

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Afterward, choose columns for the main and comparative period in the report output form. When all the required parameters are specified, click the Query button.

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Versions Compared

Old Version 2

New Version 3

Key

Creating Reports Templates