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If the xDRs Disputes section is not displayed in your JeraSoft Billing, you need to enable it in the System > Roles section. |
Creating a New Dispute
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| Client | Specify a client for the dispute. If indicated, the Account field is disabled (and vice versa) | |||||||||
| Account | Specify an account for the dispute | |||||||||
| Type | Choose the type of compared xDRs:
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| Code Name | Specify a code name of the desired destination. If indicated, the Code field is disabled (and vice versa) | |||||||||
| Code | Specify a code of the desired destination | |||||||||
| Code Deck | Select a code deck that will be used for a current dispute | |||||||||
| Select File | Upload the xDR file for comparison | |||||||||
| Date Format | Specify date format of xDRs
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| Period | Specify a period of a dispute | |||||||||
| Override Timezone checkbox | If enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field |
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Please note, if at least one of the xDR's comparison parameters (Session Time/Connect Time or Session Time/Finish Time) matches the range of values specified in the Update option, it will be indicated as exactly matched xDRs (green color). |
Click on a blue downward arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by by the Mismatched type.
Screenshot: Advanced Search drop-down menu
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