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View User Guide 3.26 or visit our current documentation home page.
Section overview
xDR Disputes Manager is full-featured add-on of the system that could be used to compare xDRs given by your client/vendor with xDRs stored in the system.
Screenshot: xDR Disputes List
Column | Description |
---|---|
ID | ID of a dispute |
Client/Account | Сlient and Accounts of a current dispute |
Period | Period of compared xDR files and timezone |
Total Qty | Total amount of compared xDRs |
No L | Number of xDRs which were not found in the system |
No E | Number of xDRs which were not found in the external xDR file |
Updated | Date of the last dispute update |
Functional buttons/icons, presented in the section, are as follows:
Button/Icon | Description |
---|---|
Allows adding new dispute to the system | |
Allows editing selected disputes | |
Allows viewing dispute details | |
Allows deleting dispute from the system |
Attention
If xDRs Disputes section is not displayed in your VCS , you need to enable it in System > Roles section.
Creating New Dispute
Whole creating dispute process can be divided into three steps.
Step 1. Selecting File and Specifying All Required Parameters
To create a new dispute, press Add New Dispute button. Then, you need to upload target xDR file and specify the next information in the opened pop-up window:
Screenshot: Adding New Dispute. Step 1
Field | Description |
---|---|
Client | Specify a client for the dispute. If indicated, Account field is disabled (and vice versa) |
Account | Specify an account for the dispute |
Type | Choose the type of compared xDRs:
|
Code Name | Specify code name of a desired destination. If indicated, Code field is disabled (and vice versa) |
Code | Specify code of a desired destination |
Code Deck | Select a code deck that will be used for a current dispute |
Select File | Upload the xDR file for comparison |
Date Format | Specify date format of xDRs Attention Please note that by default date format is set to auto which has the following format YYYY-MM-DD HH:MM:SS. |
Period | Specify a period of a dispute |
Override timezone checkbox | If enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field |
When you filled in all required fields, press Process>> button.
Warning
xDR Disputes have developed optimization algorithms of the file uploading process. Hence, we strongly recommend uploading files with a limited number of columns. The dispute file must contain only 6 columns for correct auto-detection while importing.
Step 2. Rows and Columns Select
The system will recognize the file and display few first rows of it. Following this, you need to select these mandatory columns: SRC Party ID, DST Party ID, Volume, Connect Time, Finish Time. Then, press Process>> again (see screenshot below).
Screenshot: Rows and Columns Select window. Step 2
Step 3. Receiving Results of comparison
After you click the Process>>, the system will execute the comparison of local xDR and the imported one, and the Dispute Details window will be opened. Then, you need to click on Update button and specify Compare Options in a respective pop-up window. Following this, click on Refresh button for the disputes results to be displayed (see screenshots below).
Screenshot: Disputes Details window. Step 3
Field | Description |
---|---|
SRC Party ID | Enter number of the last digits for source number comparison |
DST Party ID | Indicate number of the last digits for destination number comparison |
Connect Time | Specify possible time offset (in seconds) between the system and external xDRs |
Finish Time | Define possible time offset (in seconds) between the system and external xDRs |
Volume | Specify possible time offset (in seconds) between the system and external xDRs |
Screenshot: Disputes Details window. Step 3
Icon | Description |
---|---|
Red color indicates the mismatched xDRs (external or local, it depends on the marked letter L or E) | |
Yellow color indicates the matched xDRs with offset (external or local, it depends on the marked letter L or E). For example, Volume value on a screnshot above for local xDR is 98 and for external - 96 | |
Green color indicates the exact matched xDRs (external or local, it depends on the marked letter L or E). |
Attention
Please note, if at least one of the xDR's comparison parameters (Session Time/Connect Time or Session Time/Finish Time) matches to the range of values specified in the Update option, it will be indicated as exact matched xDRs (green color).
Click on blue downwards arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by Mismatched type.
Screenshot: Advanced Search drop-down menu
Mass Edit
You may change the status of selected disputes by using Mass Edit button (Screenshot). Simply select target disputes, press Mass Edit button, choose a status in a respective field and press Proceess. All changes will be applied immediately.
Screenshot: Mass Edit button