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Do you need help? Save your time by sending your online support request via the ticketing platform. To help you more efficiently, it's requested to create a ticket for each issue. Our entire team is ready to resolve them 24/7.

Ticketing request

1) A new ticket can be started via web helpdesk or email.

All you need to do is:

Login or register in the JeraSoft helpdesk to create a ticket by clicking the Submit a Ticket button.
Select the department (Support/Sales).
Specify the priority of your ticket.
Fill in the ticketing form and describe your issue. Add an attachment to your ticket if required.
Click Submit.

Attention

You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft received your ticket or check your account in the helpdesk that the ticket was created.

Tip

Our support strategy is 'One ticket per issue' for more effective issue tracking workflow and better service. It means that each ticket should have only one issue listed on it.

Screenshot: Ticket Submit Form

2) If the issue is urgent, join our online chat from the JeraSoft helpdesk. Just click Live Support ONLINE below the settings (see screenshot above).

Screenshot: Live Support ONLINE