This section allows you finding unrecognized calls/clients by the system due to unavailability of the respective information. Here you can see the general info about unknown clients, unknown destinations, calls stats, the total number of mismatched calls. The section consists of a query form and 3 tables, each representing a specific type of mismatched data:
Screenshot: Mismatches Report section
To create a report, you need to follow the next steps:
| Fields | Description |
|---|---|
| Period | Define the period for the mismatches report. You can customize it by selecting specific time and date or choose predefined options from the list like This Year, Last Month, Yesterday, etc. |
| Timezone | Select a timezone from the list. By default, the field value is set to UTC. |
| Service | Choose the desired service from the list (e.g. Calls, SMS, etc.). |
Screenshot: Mismatches Report query form
| Fields | Description |
|---|---|
| Type | Choose the type of calls for generating the report: all/origination/termination. |
| Duration | Select the continuance of calls: all/non-zero/zero. |
| Output | Indicate the output type: Web/CSV/Excel XLSx/Excel XLS. |
Screenshot: Creating a report
If you select Web in the Output field, you'll be forwarded to the xDRs List section with detailed information on a selected mismatched data. However, if in the Output field you select any file format from the list, a mismatched report of the chosen format will be downloaded to your computer.