Cyrillic symbols are encoded as Ð£ÐºÑ€Ð°Ñ—на in exported Excel files in the following modules and formats:

  • Balance Report in both .xls  and .csv formats
  • xDR's List in .xls format
  • Rate Generator in .xls  format
  • Rate Analysis in .xls format


Wrong encoding format, which is used during exporting data to file, is specified.


Go to Configuration > Setting > Output and Import/Export > Output Encoding and change encoding from UTF-8 to Windows-1251. Confirm changes by pressing Update button.

On the other hand, you can change the encoding of the exported file directly in Excel editor that you use.

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