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On the Filters menu, select convenient parameters for the report. To cancel any filter, click the delete sign next to the filter.
Specify an interval for the report. Please note, that the "Period" field is mandatory. You can generate the report also for last 3,7 and 30 days.
Accessible when you enable the "Compare Period" option by clicking the plus sign next to the "Period". Specify the second interval for the report
Select a grouping option, here you can choose and swap columns, change its order. There are following accessible options to group the data in reports:
This option is intended to simply grouping option, now the system will automatically group data in specified columns.
There are following accessible additional filters:
|Origination Settings of Clients|
|Orig Client||Define an origination client for the report|
Enter an orig account for the report
|Orig Code||Specify an orig code for the report|
|Orig Code Name||Indicate an orig code name|
|Orig Serial||Define an origination serial|
|Orig Owner||Define an Origination Reseller for report|
|Settings of Calls|
|Calls Total||Enter the range of total calls|
|Profit||Enter the range of the revenue you would like to display|
|Calls Not Zero||Define the range of calls, that have duration equal to or more than 1 second|
|ASR Current||Specify the range of "ASR Cur" for calls you would like to display|
|ACD Current||Specify the range of "ACD Cur" for calls you would like to display|
|Minutes, Total||Enter the range of total calls duration in minutes|
|Termination Settings of Clients|
|Term Client||Define a termination client for the report|
|Term Account||Enter a term account for the report|
|Term Code||Specify a term code for the report|
|Term Code Name||Indicate a term code name|
|Term Owner||Define a termination Reseller for report|
|Orig TegsTags||Select an orig teg tag that will be used as filter criteria|
|Term TegsTags||Specify a term tegtag|
This form contains settings of the output data of the report.
Click plus sign near the "Columns" to select respective columns to output a report data. Also, you can cancel any chosen item.
|Accessible columns in the report|
ASR Std, ASR Cur, ACD Std, ACD Cur, Calls Total, Calls Success, Calls Error, Profit, Profit (%), Orig Billed Time, Orig Cost, Orig Avg Rate, Term Billed Time, Term Cost, Term Avg Cost, Term Avg Rate, Session Time, Calls Not Zero, Calls Busy, Calls No Channel.
|Time Total||Total time in minutes|
Average successful rate (successful calls percentage)
Average call duration
Quantity of calls in database
|Other output settings|
Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values.
Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx.
Also, select next to the "Type" field a look of table view:
|Limit||Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by chosen parameter. It is available only for plain type of the report.|
Specify a currency for the report. And all values will be automatically converted in the report to the specified currency.
Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck.