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To create a new summary report, you need to fill in the following parameters in the form and click the Query button:

Information BlockField Description
Filters

On the Filters menu, select the required parameters for the report. To cancel any filter, click the delete Image Modified icon next to the filter.
You can start a quick search by typing filters' names in the field at the top of a drop-down menu with filters.

Period (1)

Specify the time interval for the report and a timezone. Please note that the Period field is mandatory.

Period 2

Accessible when you enable the Compare Period option by clicking on the plus Image Modified icon next to the Period. Specify the second interval for the report.

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When you select one of the Time parameters for Group by, the end date of the Period 2 will be set automatically to make equal intervals of Period 1 and Period 2.


Group by

There are the following accessible options to group the data in reports:

  • Time: Year, Month, Date, Hour.
  • Clients: Orig Client, Orig Account, Orig Code, Orig Code Name, Orig Rate, Term Client, Term Account, Term Code, Term Code Name, Term Rate
  • Extras: Service, Orig Serial, Orig Client Type, Orig Owner, Orig Time profile, Term Client Type, Term Owner, Term Time profile
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(warning)   Attention

Please note that the Group by field is mandatory, it couldn't be empty in order to generate the report.


Additional Filters

There are the following accessible additional filters:

Clients
: Orig Client/ Orig Account/ Orig Code/ Orig Code Name/ Orig Serial/ Orig Owner/ Orig Client's Tags/ Orig Account's Tags/ Term Client/ Term Account/ Term Code/ Term Code Name/ Term Owner/ Term Client's Tags/ Term Account's Tags

Orig OwnerDefine an origination Reseller
  • Events: Total/ Profit/ Volume, Total/ Events Not Zero/ ASR Cur/ ACD Cur
  • Extras: Service/ Orig Time profile/ Term Time profile
    • Clients SettingsOrig Client Define an origination client
    for the report
    Orig
    Account
    Client
    Enter
    Define an origination
    account
    client for the report
    Orig
    Code
    Client Type
    Orig Client TagsDetermine tags that belong to an origination client
    Specify an origination code for the reportOrig Code Name Indicate an origination code name
    Orig SerialDefine an origination serial
    Orig
    Owner
    Account
    Define

    Enter an origination

    Reseller

    account for the report

    Orig
    Client's TagsDetermine tags that belong to an origination client Orig
    Account
    's
    TagsSpecify tags determined for an origination account
    Term
    Client
    OwnerDefine a
    termination client
    Reseller for the report
    Term
    Account
    Client
    Enter
    Define a termination
    account
    client for the report
    Term
    Code Name
    Client Type
    Term Client
    Indicate a termination code nameTerm OwnerDefine a Reseller for the reportTerm Client's
    TagsDetermine tags that belong to a termination client
    Term Account
    's
    Enter a termination account for the report
    Term Account TagsSpecify tags determined for a termination account
    Events
    ServiceDetermine the name of service for the report
    Orig CodeSpecify an origination code for the report
    Orig Code Name Indicate an origination code name
    Orig Code Country

    Orig Rate (avg)

    Orig Time ProfileSelect an orig time profile that will be used as filter criteria
    Term CodeSpecify a termination code for the report
    Events SettingsTotalEnter the range of total eventsProfitEnter the range of the revenue you would like to displayEvents Not Zero
    Term Code Name Indicate a termination code name
    Term Code Country
    Term Rate (avg)
    Term Time ProfileSpecify a term time profile that will be used as filter criteria
    Statistics
    ASR Std
    Define the range of events, that have a duration greater than 0

    ASR CurrentSpecify the range of ASR Cur for events you would like to display
    ACD Std
    ACD CurrentSpecify the range of ACD Cur for events you would like to display
    Totals
    Volume
    ,
    TotalEnter the range of total volume of services
    Extra SettingsOrig Time ProfileSelect an orig time profile that will be used as filter criteria Term Time ProfileSpecify a term time profile that will be used as filter criteria ServiceDetermine the name of service for the report
    Orig Volume Billed

    Term Volume Billed

    Profit (abs)

    Profit (rel)

    Margin
    Total RecordsEnter the range of total events
    Not Zero Records
    		Define the range of events, that have a duration greater than 0
    Success Records

    Busy Records
    No Channel Records
    Error Records
    Output



    This form contains settings of the output data of the report.

    Click the plus Image Modified icon near the Columns to select respective columns to output a report data. Also, you can cancel any chosen item.

    Accessible columns in the report

    Columns for the main period are:

    ASR Std, ASR Cur, ACD Std, ACD Cur, Total Volume, Error, Profit, Profit rel, Orig Billed Volume, Orig Cost, Orig Avg Rate, Term Billed Volume, Term Cost, Term Avg Rate, Total Events, Not Zero, Busy, No Channel, Success.

    Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selected expressed in percentage.

    Orig

    Origination information:

    • Billed Volume - Billed event volume
    • Cost - Price of the event
    • Avg. Rate - Average event rate
    Term

    Termination information:

    • Billed Volume - Billed event volume
    • Cost - Event cost
    • Avg. Rate - Average event rate
    Profit
    • Profit - Revenue in respective currency, for example, USD (in fact, any system currency can be specified here)
    • Profit rel - Revenue in percent value
    Total Volume

    Total volume of services

    ASR

    Average successful rate (successful events percentage):

    • Std - Number of events with success status divided by the total number of events minus all events with no channel available status
    • Cur - Number of events with duration > 0 divided by the total number of events
    ACD

    Average call duration:

    • Std - Sum of all event duration divided by the number of events with success status
    • Cur - Sum of all event duration divided by the number of events with a duration > 0
    Events

    Quantity of events in a database

    • Total Events - Total events quantity
    • Not Zero - Quantity of events that have a duration equal to or more than 1 second
    • Success - Quantity of events that have a duration equal to or more than 1 second and a successful end code, events with Q.931, disconnect cause 16 or 31
    • Error - Quantity of declined events

    • Busy - Busy events quantity

    • No Channel - No circuit/channel available. Events with Q.931, disconnect cause 34
    Other output settings
    Order by

    Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values.

    Type

    Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx

    Also, select a look of a table view next to the Type field:

    • Grouped - a table view with grouped data and possibility to collapse it

    • Plain - a simple table view

    • Plain with total - a simple table view with an additional Total row at the beginning of the report

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    (warning)   Attention

    Please note, that the Grouped type of table view is available only for Excel XLSx and Web formats; it doesn't work with CSV.


    Limit Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for plain and plain with total types of the report. 
    Send to

    You can send generated reports via email. Also, it is possible to specify several emails.

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    (warning) Attention

    This feature is available only for CSV/Excel XLS/Excel XLSx formats of the report; it doesn't work with Web.


    Currency

    Specify a currency for the report. All values will be automatically converted to the specified currency in the report.

    Code Deck

    Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck.

    A generated orig-term report is demonstrated on a screenshot below:

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