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To create a new summary report, you need to fill in the following parameters in the form and click the Query button:

CodeSpecify an origination Orig an origination Orig an origination Orig Rate (avg)Term
Information BlockField Description
Filters

On the Filters menu, select the required parameters for the report. To cancel any filter, click the delete Image Modified icon next to the filter.
You can start a quick search by typing filters' names in the field at the top of a drop-down menu with filters.

Period (1)

Specify the time interval for the report and a timezone. Please note that the Period field is mandatory.

Period 2

Accessible when you enable the Compare Period option by clicking on the plus icon next to the Period. Specify the second interval for the report.

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Tip

When you select one of the Time parameters for Group by, the end date of the Period 2 will be set automatically to make equal intervals of Period 1 and Period 2.


Group by

There are the following accessible options to group the data in reports:

  • Time: Year, Month, Date, Hour.
  • Clients: Orig Client, Orig Account, Orig Code, Orig Code Name, Orig Code Country, Orig Rate, Term Client, Term Account, Term Code, Term Code Name, Term Code Country, Term Rate
  • Extras: Service, Orig Serial, Orig Client Type, Orig Owner, Orig Time profile, Term Client Type, Term Owner, Term Time profile
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(warning)   Attention

Please note that the Group by field is mandatory, it couldn't be empty in order to generate the report.


Additional Filters

There are the following accessible additional filters:

Clients
Orig OwnerDefine an origination Reseller for the report. Accepts multiple values.
Orig Client Define an origination client for the report
Orig Client TypeDetermine the type of origination client: Client, Reseller, Calling Card, Call Shop
Orig Client TagsDetermine tags that belong to an origination client
Orig SerialDefine an origination serial
Orig Account

Enter an origination account for the report

Orig Account TagsSpecify tags determined for an origination account
Term OwnerDefine a Reseller for the report. Accepts multiple values.
Term ClientDefine a termination client for the report
Term Client TypeDetermine the type of termination client: Client, Reseller, Calling Card, Call Shop
Term Client TagsDetermine tags that belong to a termination client
Term AccountEnter a termination account for the report
Term Account TagsSpecify tags determined for a termination account
Events
ServiceDetermine the name of service for the report
Match Orig Client
Search for matched/mismatched origination clients
Match Orig Rate
Search for matched/mismatched origination rates
Orig Dst CodeSpecify an origination code for the report
Orig Dst Code Name Indicate an origination code name
Orig Dst Code Country
Indicate an origination country name
Orig Src CodeSpecify an origination source code for the report
Orig Src Code NameIndicate an origination source code name
Orig Src Code Country
Indicate an origination source country name
Orig Rate (avg)
Enter the range of average call rate for origination
Orig Time ProfileSelect an orig time profile that will be used as filter criteria
Match Term Client
Search for matched/mismatched termination clients
Match Term Rate
Search for matched/mismatched termination rates
Term Dst CodeSpecify a termination code for the report
Term Dst Code Name Indicate a termination code name
Term Dst Code Country Indicate a termination country nameEnter the range of average call rate for origination
Orig Time ProfileSelect an orig time profile that will be used as filter criteria
Term Src CodeSpecify a termination source code for the report
Term Src Code Name
Indicate a termination source code name
Term Src Code Country
Indicate a termination source country name
Term Rate (avg)Enter the range of average call rate for termination
Term Time ProfileSpecify a term time profile that will be used as filter criteria
Statistics
ASR StdSpecify the range of ASR Std for events you would like to display
ASR CurrentSpecify the range of ASR Cur for events you would like to display
ACD StdSpecify the range of ACD Std for events you would like to display
ACD CurrentSpecify the range of ACD Cur for events you would like to display
Totals
Volume TotalEnter the range of total volume of services
Orig Volume Billed
Enter the range of orig volume of billed services
Term Volume Billed
Enter the range of term volume of billed services
Profit (abs)
Enter the absolute profit range
Profit (rel)
Enter the relative profit range
MarginEnter the margin range
Total RecordsEnter the range of total events
Not Zero Records
Define the range of events, that have a duration greater than 0
Success Records
Define the range of successful events
Busy RecordsDefine the range of busy events
No Channel RecordsDefine the range of no channel events
Error RecordsDefine the range of error events
Output



This form contains settings of the output data of the report.

Click the plus Image Modified icon near the Columns to select respective columns to output a report data. Also, you can cancel any chosen item.

Accessible columns in the report

Columns for the main period are:

ASR Std, ASR Cur, ACD Std, ACD Cur, Total Volume, Profit (abs), Profit (rel), Orig Billed Volume, Orig Cost, Orig Rate (avg), Term Billed Volume, Term Cost, Term Rate (avg), Total Events, Not Zero, Busy, No Channel, Success, Error, Margin.

Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selected expressed in percentage.

Orig

Origination information:

  • Billed Volume - Billed event volume
  • Cost - Price of the event
  • Avg. Rate - Average event rate
Term

Termination information:

  • Billed Volume - Billed event volume
  • Cost - Event cost
  • Avg. Rate - Average event rate
Profit
  • Profit (abs) - Revenue in respective currency, for example, USD (in fact, any system currency can be specified here)
  • Profit (rel)- Revenue in percent value
Total Volume

The total volume of services

MarginThe absolute value of profit divided by volume billed (orig and term).
ASR

Average successful rate (successful events percentage):

  • Std - Number of events with success status divided by the total number of events minus all events with no channel available status
  • Cur - Number of events with duration > 0 divided by the total number of events
ACD

Average call duration:

  • Std - Sum of all event duration divided by the number of events with success status
  • Cur - Sum of all event duration divided by the number of events with a duration > 0
Events

Quantity of events in a database

  • Total Events - Total events quantity
  • Not Zero - Quantity of events that have a duration equal to or more than 1 second
  • Success - Quantity of events that have a duration equal to or more than 1 second and a successful end code, events with Q.931, disconnect cause 16 or 31
  • Error - Quantity of declined events

  • Busy - Busy events quantity

  • No Channel - No circuit/channel available. Events with Q.931, disconnect cause 34
Other output settings
Order by

Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values.

Type

Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx

Also, select a look of a table view next to the Type field:

  • Grouped - a table view with grouped data and possibility to collapse it

  • Plain - a simple table view

  • Plain with total - a simple table view with an additional Total row at the beginning of the report

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(warning)   Attention

Please note, that the Grouped type of table view is available only for Excel XLSx and Web formats; it doesn't work with CSV.


Limit Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for plain and plain with total types of the report. 
Send to

You can send generated reports via email. Also, it is possible to specify several emails.

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(warning) Attention

This feature is available only for CSV/Excel XLS/Excel XLSx formats of the report; it doesn't work with Web.


Currency

Specify a currency for the report. All values will be automatically converted to the specified currency in the report.

Code Deck

Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck.

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Tip

To find more details about templates, please refer to the Report Templates article in our User Guide.  

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