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This section represents a built-in tool to monitor statistics and generate alerts, as well as block numbers, codes/code names, destinations, clients, or accounts,  if accounts if some conditions are met. The section is presented in a the form of a table with the following columns:

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ColumnDescription
IDIdentification number of a factors watcher
NameName of a factors watcher
Watch RuleTotal number of watch rules within a factors watcher
PresetsTotal amount of traffic rules, created by a factors watcher
QueryFactors watcher query

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FieldDescription
PriorityDefine a priority of rules execution if they have a similar Match parameter
Match





A set of parameters that are used as a basis for checks

Service

Determine the type of service (e.g., calls, SMSs, data)

Origin

Type of route to check (Origination/Termination)

Code Name

Indicate the code name to apply a rule to

Gateways

Specify the gateway to apply a rule to


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Tip

To create a temporary rule that will override other rules with the same match parameters, you need to set up the rule with the highest priority and specify an appropriate Expiration Date. Therefore, the existed multiple rules with the same match parameters will override each other and the rule with the highest priority will be applied.


Factors

Enter factors that will be applied to a current rule.

Parameters must be listed with a semi-colon “;” as a delimiting symbol.

The list of parameters available for usage: 

  • volume_total, volume_billed, acd_std, acd_cur, pdd, scd, package_volume - with a measurement unit specified in the service
  • records_total, records_notzero, records_success, records_busy, records_nochannel, records_error - with a measurement unit: numbers;
  • cost_total, rate_avg - with a measurement unit: money;
  • asr_std, asr_cur - with a measurement unit: percentage (%).

For example, if you enter total_volume > 100, it means that when the total event volume (e.g., call time) count for respective match parameters goes over 100 (here - minutes), the system will create an alert.

It's possible to add a factors watcher rule with negative values. For example, total_cost < -10. 

Factors with a reference to the side-by-side reports:

You can adjust these factors on your own, using the next formula and pre-existing factors mentioned above: factors_name_1 - value for the first period; factors_name_2 - value for the second period; factors_name_diff - the difference between periods.

For example: total_cost_1 (of the 1st period), total_cost_2 (of the 2nd period), total_cost_diff (difference in %). 

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Tip

Users can add the Factors Watcher based on the side-by-side Summary Report. All you need to do is:

    • click the New Factors Watcher button;
    • fill in the Name field and others according to your needs;
    • specify intervals in the next fields: Analyze Interval of, Period Start and Period Offset;
    • click the Test Query button.


Action

An action that must be taken if a matched rule is found.

There are respective options: Alert, Block Code Name/Account/Client
When one of these options is applied, the message will be shown in the Events log section.

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(warning)   Attention

The Block Code Name/Client/Account options will be invisible if the Group By # field in factors watcher rule is empty. If you group by the Client, the Block Account option won't be visible in the drop-down list of the Action field. 


Lock PeriodDefines the lockout time in minutes for the analyzed route in case of a block action (0 value means infinite lockout)
Periodic LockIf enabled, the rule will expire at the end of a period specified in the Analyze interval of field in the Watcher settings. Please note, that this option has a higher priority than the Expiration Date.
Expiration DateSpecify the date when the rule must be automatically deleted

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