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This section allows you finding unrecognized calls/clients by the system due to the unavailability of the respective information. Here you can see the general info about unknown clients, unknown destinations, calls stats, the total number of mismatched calls. The section consists of a query form and 3 4 tables, each representing a specific type of mismatched data:
- Unknown Clients - calls with unrecognized clients.
- Unknown Destinations (Known Clients) - calls with unrecognized destinations.
- Unknown Destinations in Resellers (Known Reseller) - calls with unrecognized destinations or unknown destinations in Resellers.
- Deleted Rates - calls billed by Rates that are non-existent in the system anymore.
Screenshot: Mismatches Report section
Creating a New Mismatches Report
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| Fields | Description |
|---|---|
| Interval | Define the period for the mismatches report. You can customize it by selecting a specific time and date or choose predefined options from the list like This Year, Last Month, Yesterday, etc. |
| Service | Choose the desired service from the list (e.g. Calls, SMS, etc.). |
| Company | Select a Reseller ("all resellers" by default) |
| Owner User | Select a User |
- Once the data has been filtered, you need to fill in the fields to the right of the desired table and click a respective Query xDR button to create a report.
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