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Section overview
xDR Disputes Manager is a full-featured add-on of the system that could be used to compare xDRs given by your client/vendor with xDRs stored in the system.
Screenshot: xDR Disputes List
| Column | Description |
|---|---|
| ID | ID of a dispute |
| Client/Account |
| Client and Accounts of a current dispute | |
| Period | Period of compared xDR files and timezone |
| Total Qty | Total amount of compared xDRs |
| No L | Number of xDRs |
| that were not found in the system | |
| No E | Number of xDRs |
| that were not found in the external xDR file | |
| Updated | Date of the last dispute update |
Functional buttons/icons, presented in the section, are as follows:
| Button/Icon | Description |
|---|---|
| Allows adding a new dispute to the system | |
| Allows editing selected disputes | |
| Allows viewing dispute details | |
| Allows deleting a dispute from the system |
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If the xDRs Disputes section is not displayed in your VCS JeraSoft Billing, you need to enable it in the System > Roles section. |
Creating a New Dispute
Whole creating dispute process can The whole process can be divided into three steps.
Step 1. Selecting a File and Specifying All Required Parameters
To create a new dispute, press click the Add New Dispute button. Then, you need to upload a target xDR file and specify the next information in the opened pop-up window:
Screenshot: Adding New Dispute. Step 1
| Field | Description |
|---|---|
| Client | Specify a client for the dispute. If indicated, the Account field is disabled (and vice versa) |
| Account | Specify an account for the dispute |
| Type | Choose the type of compared xDRs:
|
| Code Name | Specify a code name of |
| the desired destination. If indicated, the Code field is disabled (and vice versa) | |
| Code | Specify a code of |
| the desired destination | ||||||||||
| Code Deck | Select a code deck that will be used for a current dispute | |||||||||
| Select File | Upload the xDR file for comparison | |||||||||
| Date Format | Specify date format of xDRs
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| |
| Period | Specify a period of a dispute |
| Override |
| Timezone checkbox | If enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field |
When you filled fill in all required fields, press click the Process>> button.
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xDR Disputes have developed optimization algorithms of the file uploading process. Hence, we strongly recommend uploading files with a limited number of columns. The dispute file must contain only 6 columns for correct auto-detection while importing. |
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The system will recognize the file and display a few first rows of it. Following this, you need to select these mandatory columns: SRC Src Party ID, DST Dst Party ID, Volume, Connect Time, Finish Time. Then, press click Process>> again (see screenshot below).
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Step 3. Receiving Results of comparison
After you click the Process>>, the system will execute the comparison of a local xDR and the imported one, and the Dispute Details window will be opened. Then, you need to click on the Update button and specify Compare Options in a respective pop-up window. Following this, click onthe Refresh button for the disputes results to be displayed (see screenshots below).
Screenshot: Disputes Details window. Step 3
| Field | Description |
|---|
| Src Party ID | Enter a number of |
| last digits for source number comparison |
| Dst Party ID | Indicate a number of |
| last digits for destination number comparison | |
| Connect Time | Specify the possible time offset (in seconds) between the system and external xDRs |
| Finish Time | Define the possible time offset (in seconds) between the system and external xDRs |
| Volume | Specify the possible time offset (in seconds) between the system and external xDRs |
Screenshot: Disputes Details window. Step 3
| Icon | Description |
|---|---|
| Red color indicates the mismatched xDRs (external or local, it depends on the marked letter L or E) | |
| Yellow color indicates the matched xDRs with offset (external or local, it depends on the marked letter L or E). For example, the Volume value on a |
| screenshot above for a local xDR is 98 and for external - 96 | |
Green color indicates the exact matched xDRs (external or local, it depends on the marked letter L or E) |
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Please note, if at least one of the xDR's comparison parameters (Session Time/Connect Time or Session Time/Finish Time) matches to the range of values specified in the Update option, it will be indicated as exact matched xDRs (green color). |
Click on a blue downwards downward arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by Mismatched type.
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You may change the status of selected disputes by using the Mass Edit button (Screenshot). Simply select target disputes, press click the Mass Edit button, choose a status in a respective field and press Proceess Process. All changes will be applied immediately.
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