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This section is designed to provide a user with a possibility to generate a report and trace all call routes from a Client to any Provider with orig-term cost and profit. Here you can create a report based on an existing template or generate a new one. Also, you can get the information sorted by clients, events, profit, etc.
Screenshot: Orig-Term Report query form
Creating a New Orig-Term Report
To create a new summary report, you need to fill in the following parameters in the form and press click the Query button:
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Filters | On the Filters menu, select required select the required parameters for the report. To cancel any filter, click the delete sign next icon next to the filter. filter. | |||||||||||
Period (1) | Specify the time interval for the report and a timezone. Please note that the Period field is mandatory. | |||||||||||
Period 2 | Accessible when you enable the Compare Period option by clicking on the plus sign next icon next to the Period. Specify the second interval for the report.
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Group Byby | There are the following accessible options to group the data in reports:
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Additional Filters | ||||||||||||
There are the following accessible additional filters:
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Clients Settings | ||||||||||||
Orig Client | Define an origination client for the report | |||||||||||
Orig Account | Enter an orig origination account for the report | |||||||||||
Orig Code | Specify an orig origination code for the report | |||||||||||
Orig Code Name | Indicate an orig origination code name | |||||||||||
Orig Serial | Define an origination serial | |||||||||||
Orig Owner | Define an origination Reseller for the report | |||||||||||
Orig Client's Tags | Determine tags that belong to an orig origination client | |||||||||||
Orig Account's Tags | Specify tags that determined for an orig origination account | |||||||||||
Term Client | Define a termination client for the report | |||||||||||
Term Account | Enter a termination account for the report | |||||||||||
Term Code Name | Indicate a termination code name | |||||||||||
Term Owner | Define a Reseller for the report | |||||||||||
Term Client's Tags | Determine tags that belong to an a termination client | |||||||||||
Term Account's Tags | Specify tags determined for an a termination account | |||||||||||
Term Code | Specify a termination code for the report | |||||||||||
Events Settings | ||||||||||||
Total | Enter the range of total events | |||||||||||
Profit | Enter the range of the revenue you would like to display | |||||||||||
Events Not Zero | Define the range of events, that have duration greater than 0 | |||||||||||
ASR Current | Specify the range of ASR Cur for events you would like to display | |||||||||||
ACD Current | Specify the range of ACD Cur for events you would like to display | |||||||||||
Volume, Total | Enter the range of total volume of services | |||||||||||
Extra Settings | ||||||||||||
Orig Time Profile | Select an orig time profile that will be used as filter criteria | |||||||||||
Term Time Profile | Specify a term time profile that will be used as filter criteria | |||||||||||
Service Name | Determine the name of service for the report | |||||||||||
Output | This form contains settings of the output data of the report. Click the plus sign near icon near the Columns to select respective columns to output a report data. Also, you can cancel any chosen item. | |||||||||||
Accessible columns in the report | ||||||||||||
Columns for the main period are: ASR Std, ASR Cur, ACD Std, ACD Cur, Total Volume, Error, Profit, Profit (%), Orig Billed Volume, Orig Cost, Orig Avg Rate, Term Billed Volume, Term Cost, Term Avg Rate, Total Events, Not Zero, Busy, No Channel, Success. Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selected expressed in percentage. | ||||||||||||
Orig | Origination information:
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Term | Termination information:
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Profit |
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Total Volume | Total volume of services | |||||||||||
ASR | Average successful rate (successful events percentage):
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ACD | Average call duration:
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Events | Quantity of events in a database
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Other output settings | ||||||||||||
Order Byby | Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values. | |||||||||||
Type | Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx Also, select next select a look of a table view next to the Type field a look of table view:
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Limit | Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for plain and plain with total types of the report. | |||||||||||
Send to | You can send generated reports via email. Also, it is possible to specify several emails.
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Currency | Specify a currency for the report. All values will be automatically converted in the report to the specified currencyin the report. | |||||||||||
Code Deck | Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck. |
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If the data is grouped in the report, it will be shown initially collapsed. To expand or collapse data in your report, click the plus or minus signsicons. To expand all data in the report, please press click Ctrl and .
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Warning Please note, the system shows rounded values in the reports. But However, while calculating, the system takes an exact value. Hence, the procedure of the rounding is following as follows:
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An easy way to generate a simple orig-term report is:
- On the Filters menu, select desired parameters Select the desired parameters for the report on the Filters menu.
- Enter the period.
- Select some parameters in in the Group Byby field, for example, Orig Client, Service Name.
- ThenSelect choose Columns in the Output form, for example, ASR Std, ASR Cur, ACD Std, ACD Cur, Success, Error, Profit (%).
- Specify Specify the Type field or leave its default settings (Web/Grouped)
- Specify the currency and choose the code deck (if applicable).
- Click the Query button.
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Tip
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Also, you can sort data in a report manually using special arrows next to the name of the respective columns.
Screenshot: Orig-Term Report
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Also, you can create a template for reports and save specified parameters by clicking parameters by clicking the Save Query button. A pop-up window with settings will appear and you will need to fill out the following form:
Screenshot: New Template creation form
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You can export data to a CSV and or XLSx file, which contains only currently displayed data, no automatic request to update data while exporting. Also, it is possible to create charts for easily for illustrating a crucial crucial information easily. And you can generate a report using the same criteria in the Summary report and the xDRs list sections.
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Attention Please note, this button will be visible only when the Type of the output is Plain. For the Grouped output type it is not available. |
2. To download a an .xlsx file, click the Export to XLSx button on the toolbar.
3. To create a visual chart, click the Show Chart button on the toolbar. There is more information available on this topic in the article "How to create a statistic chart?" at in our Knowledge Base.
4. You can generate a detailed report using the same criteria in the xDRs list section by clicking the xDRs list icon on the toolbar.
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6. You can check an actual date interval of the report by clicking the Info icon and it could be different from the Interval specified above if there is no date data for the period.
Screenshot: Orig-Term Report section/ chart
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This tool allows building a report with side-by-side sub-reports. Use it to run a comparative analysis on the same page. It's helpful for reviewing multiple parameters, totals, and compare results at different time intervals. The Compare Period option is designed to create a report that shows two sub-reports side-by-side.
To enable this option, click the plus sign icon next to the Period field and specify both intervals (Period 1/Period 2) for the report.
Screenshot: Orig-Term Report query form
AfterAfterwards, choose columns for the main and comparative period in the report output form. When all required parameters are specified, click the Query button.
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