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You can combine both routing rules (dynamic and static) while creating a routing plan , and also assign separate rules to each destination. Here you can find a list of created routing plans.
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| Column | Description | |
|---|---|---|
| ID | ID number of a routing plan | |
| Name | Name of a routing plan | |
| Reseller | Name of a reseller , a corresponding routing plan has been assigned to as an owner | |
| Code Deck | Name of code deck that has been applied to a corresponding routing plan | |
| Rules Hunting | A respective hunting rule that has been applied to a routing plan | |
| DR Order | A name of dynamic routing order that has been selected to organize routing rules | |
| Rules | A number of rules specified in a respective routing plan | |
Functional buttons/icons, icons presented in the section , are as follows:
| Button/Icon | Description | |
|---|---|---|
| Allows to create a new routing plan | ||
| Allows to copy an existing routing plan to the section | ||
| Allows deleting a routing plan from the system | |
Advanced Search
In the top right corner of the section above the table, an Advanced Search drop-down menu is located. By clicking ondownward arrow icon, a drop-down menu with the following structure is displayed:
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Once a routing plan has been created, routing rules are to be determined (see screenshot below). To do that, click on a routing plan's name and you will enter Routing Rules tab, then , click the Add rule button and fill in the following fields:
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| Field | Description | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Priority | Define a priority of rule execution if two or more rules have similar code or code name specified | |||||||||||
| Code | Enter a code, which will be used in a current routing rule, use * as a wildcard. | |||||||||||
| Code Name | If you have a code deck assigned to this routing plan, a corresponding code name, specified in the Code field, will be displayed automatically. If no code deck is attached, the field will remain empty. | |||||||||||
| Type | Select a type of routing for a current rule:
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| Terminator/Policy | If you selected static type, you may specify a termination client/account here; if you selected dynamic type, specify routing policy for the current rule | |||||||||||
| PM | Define a Profit Margin value for a current rule here.
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| Params | A number of additional parameters available by clicking the | |||||||||||
| You can specify respective originator tags here. If nothing is specified, it works for all.
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| Here you can add terminator tags that will be used for terminators. If nothing is indicated, it works only for terminators without tags. Please note, this parameter is available only for dynamic rules | |||||||||||
| Specify a time profile from the list | |||||||||||
| Define the percentage or proportion amount of traffic, which will be sent to a respective vendor who participates in balancing
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| Set minimum and maximum length of destination number that will be matched by this routing rule | |||||||||||
| Specify minimum ASR value to reject the routes that don't correspond to it | |||||||||||
| Specify minimum ACD value to reject the routes that don't correspond to it | |||||||||||
| Capacity | Limit capacity for the current rule (leave blank for unlimited) | |||||||||||
| Stop Hunt checkbox | If this field is checked, this it means that rule search will be stopped when matched with the current one and all the consecutive rules will not be executed for a current call. The logic will be respected even if the rule marked with "Stop Hunt" will be rejected due to some reason during routing.
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The Import/Export tab allows a user to either upload desired routing rules (choose a file on a computer through a form and click Process) , or download current routing plan rules in a .csv file by clicking the Process button (see screenshot).
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