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Do you need help? Save your time by sending your online support online support request via ticketing platform. In order to help you more efficiently, it's requested to create a ticket for each issue. Our entire team is ready to take care of you 24/7.
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- Login or register in the JeraSoft helpdesk to create a ticket . Click the by pressing Submit a ticketTicket button on the toolbar.
- Select the department (Support/Sales).
- Specify the priority of your ticket.
- Fill in the ticketing form and describe your issue. Add an attachment to your ticket if required.
- Click SubmitPress Submit.
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You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft received your ticket or check your account in the helpdesk that the ticket was created. |
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Our support strategy is "'One ticket per issue" ' for more effective issue tracking workflow and better service. It means that each ticket should have only one issue listed on it. |
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Screenshot: Kayako Ticket Submit Ticket Form
2) If the issue is urgent, join our online chat from the JeraSoft helpdesk. Just click Live Support ONLINE below the settings (see screenshot above).
Screenshot: Live Support ONLINE
3) Looking for answers? Use the Quick search toolbar of Search field of the ticketing platform and find a relevant request with answers (see screenshot above). answers.
Screenshot: Quick Search
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When you adress with issues that appeared previously, please indicate the Ticket ID of related issue. |
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You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft JeraSoft received your ticket or check your account in the helpdesk that the ticket was created. |
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You can contact us via our online chat Live HelpChat. Our Support Engineer will ask for your relevant previously opened ticket number. Please have the ticket number ready. All issues will be discussed only on the basis of previously opened ticket.
Our friendly staff will glad to help you. All you need to do:
- Go to Go to our website and and find the Live Help iconChat icon in the left bottom right corner.
- Click Live Help and on it and the pop-up window will appear.
- Fill in the form and select the department (Support/Sales) that matches your query.Start start a conversation with our customer care team.
You can join our chat from the JeraSoft helpdesk as mentioned above.
Also, you can write an email to our sales department simply by clicking on a red envelope icon above the Live Chat.
Screenshot: Live help chatChat
Phone request
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All contact details of our Customer Care Department could be found on our Contacts page.
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