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Section overview
xDR Disputes Manager is a full-featured add-on of the system that could be used to compare xDRs given by your client/vendor with xDRs stored in the system.
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Column | Description |
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ID | ID of a dispute |
Client/Account | Сlient Client and Accounts of a current dispute |
Period | Period of compared xDR files and timezone |
Total Qty | Total amount of compared xDRs |
No L | Number of xDRs which that were not found in the system |
No E | Number of xDRs which that were not found in the external xDR file |
Updated | Date of the last dispute update |
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Button/Icon | Description |
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Allows adding a new dispute to the system | |
Allows editing selected disputes | |
Allows viewing dispute details | |
Allows deleting a dispute from the system |
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Attention If the xDRs Disputes section is not displayed in your VCS, you need to enable it in the System > Roles section. |
Creating a New Dispute
Whole creating dispute The whole process can be divided into three steps.
Step 1. Selecting a File and Specifying All Required Parameters
To create a new dispute, press click the Add New Dispute button. Then, you need to upload a target xDR file and specify the next information in the opened pop-up window:
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Field | Description | |||||||||
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Client | Specify a client for the dispute. If indicated, the Account field is disabled (and vice versa) | |||||||||
Account | Specify an account for the dispute | |||||||||
Type | Choose the type of compared xDRs:
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Code Name | Specify a code name of a desired destination. If indicated, the Code field is disabled (and vice versa) | |||||||||
Code | Specify a code of a desired destination | |||||||||
Code Deck | Select a code deck that will be used for a current dispute | |||||||||
Select File | Upload the xDR file for comparison | |||||||||
Date Format | Specify date format of xDRs
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Period | Specify a period of a dispute | |||||||||
Override timezone Timezone checkbox | If enabled, the timezone in the imported file will be replaced with the specified timezone in the Period field |
When you filled in all required fields, press click the Process>> button.
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Warning xDR Disputes have developed optimization algorithms of the file uploading process. Hence, we strongly recommend uploading files with a limited number of columns. The dispute file must contain only 6 columns for correct auto-detection while importing. |
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The system will recognize the file and display a few first rows of it. Following this, you need to select these mandatory columns: SRC Src Party ID, DST Dst Party ID, Volume, Connect Time, Finish Time. Then, press click Process>> again (see screenshot below).
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Step 3. Receiving Results of comparison
After you click the click Process>>, the system will execute the comparison of a local xDR and the imported one, and the Dispute Details window will be opened. Then, you need to click on the Update button and specify Compare Options in a respective pop-up window. Following this, click onthe Refresh button for the disputes results to be displayed (see screenshots below).
Screenshot: Disputes Details window. Step 3
Field | Description |
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SRC Src Party ID | Enter a number of the last digits for source number comparison |
DST Dst Party ID | Indicate a number of the last digits for destination number comparison |
Connect Time | Specify the possible time offset (in seconds) between the system and external xDRs |
Finish Time | Define the possible time offset (in seconds) between the system and external xDRs |
Volume | Specify the possible time offset (in seconds) between the system and external xDRs |
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Icon | Description |
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Red color indicates the mismatched xDRs (external or local, it depends on the marked letter L or E) | |
Yellow color indicates the matched xDRs with offset (external or local, it depends on the marked letter L or E). For example, the Volume value on a screnshot screenshot above for a local xDR is 98 and for external - 96 | |
Green color indicates the exact matched xDRs (external or local, it depends on the marked letter L or E). |
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Attention Please note, if at least one of the xDR's comparison parameters (Session Time/Connect Time or Session Time/Finish Time) matches to the range of values specified in the Update option, it will be indicated as exact matched xDRs (green color). |
Click on a blue downwards arrow in the top right corner of the page to use Advanced Search. Note that by default, dispute details are filtered by Mismatched type.
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You may change the status of selected disputes by using the Mass Edit button (Screenshot). Simply select target disputes, press click the Mass Edit button, choose a status in a respective field and press Proceess Process. All changes will be applied immediately.
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