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Comment: Periodic lock option description

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FieldDescription
PriorityDefine a priority of rules execution if they have similar Match parameter
Match





A set of parameters that are used as base for checks

Service

Determine the type of service (e.g. calls, sms, data)

Origin

Type of route to check (Origination/Termination)

Code Name

Indicate the code name to apply rule to

Gateways

Specify the gateway to apply rule to


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Tip

To create a temporary rule that will override other rules with the same match parameters, you need to set up the rule with the highest priority and specify an appropriate Expiration Date. Therefore, existed multiple rules with the same match parameters will override each other and the rule with the highest priority will be applied.


Factors

Enter factors that will be applied to a current rule.

Parameters must be listed with semi-colon “;” as a delimiting symbol.

The list of parameters available for usage: 

  • volume_total, volume_billed, acd_std, acd_cur, pdd, scd, package_volume - with measurement unit specified in service
  • records_total, records_notzero, records_success, records_busy, records_nochannel, records_error - with measurement unit: numbers;
  • cost_total, rate_avg - with measurement unit: money;
  • asr_std, asr_cur - with measurement unit: percentage (%).

For example, if you enter total_volume > 100, it means that when total event volume (e.g. call time) count for respective match parameters goes over 100 (here minutes), system will create an alert

It's possible to add factors watcher rule with negative values. For example, total_cost < -10. 

Factors with reference to the side-by-side reports:

You can adjust these factors on your own, using the next formula and pre-existing factors mentioned above: factors_name_1 - value for the first period; factors_name_2 - value for the second period; factors_name_diff - difference between periods.

For example: total_cost_1 (of the 1st period), total_cost_2 (of the 2nd period), total_cost_diff (difference in %). 

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Tip

Users can add the Factors Watcher based on the side-by-side Summary Report. All you need to do is:

    • press the New Factors Watcher button;
    • fill in the Name field and others according to your needs;
    • then specify intervals in the next fields: Analyze interval of, Period Start and Period Offset. 
    • and click the Test Query button.


Action

An action that must be taken if a matched rule is found.

There are respective options: Alert, Block Code Name/Account/Client
When one of these options is applied, the message will be shown in the Events log section.

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(warning)   Attention

The Block Code Name/Client/Account options will be invisible ifGroup By # fields in factors watcher rule are empty. If you group by the Client, the Block Account option won't be visible in the drop-down list of the Action field. 


Lock PeriodDefines the lockout time in minutes for analyzed route in case of block action (0 value means infinite lockout)
Periodic lock

If

either calendar period or fixed period is

enabled,

this lock will be expired

the rule will expire at the end of a

given period

period specified in the Analyze interval of field in the Watcher settings. Please note, that this option has higher priority than the Expiration Date.


Expiration DateSpecify date when the rule must be automatically deleted

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