Information block | Field Description |
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Filters | On the Filters menu, select the required parameters for the report. To cancel any filter, click on the delete icon next to the filter. You can start a quick search by typing filters' names in the field at the top of a drop-down menu with filters.
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Period (1) | Specify the time interval for the report and a timezone. Please note that the Period field is mandatory. |
Period 2 | Accessible when you enable the Compare Period option by clicking on the plus icon next to the Period. Specify the second interval for the report: - Previous Period
- Previous Day
- Previous Week
- Previous Month
- Previous Year
Tip |
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title | How does the Compare Period work? |
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| Please make sure you are defining the periods for comparison adequately. That is, for a period of a 'day', select the comparison of a 'day', for a 'month' - a 'month', etc. The general logic of the system in comparison more would be as follows:
Example 1: If you select the Period to be Today 00:00:00 til 23:59:59, the Previous Period and Previous Day values would be the same and show yesterday. The Previous Week option would display the same day last week (i.e., Monday for Monday), the Previous Month option would show the same date last month, and the Previous Year will display the same date last year. Example 2: If you select the Period to be This Week, the system will take the period starting Monday 00:00:00 and up to 23:59:59 on the current day. That is if your current day is Thursday, This Week would be Monday to Thursday. The comparative periods will work accordingly, selecting the same periods from the past week, month, year. Only the Previous Day option will result in offsetting a period one day behind (if a period is Monday to Thursday, comparative would be Sunday to Wednesday).
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Group by | Select from the list of the following accessible options to group the data in reports: - Time: Year, Month, Day, Hour
- Clients: Client Type, Client, Account, CС Series, Owner, Package Name
- Events: Code, Code Name, Currency, Rate, Additive Rate, Origin, Result Code, Gateway, Time Profile
- Totals: Setup Fee
- Extras: Gateway Tag, Service Name.
Panel |
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borderColor | #ffffb3 |
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bgColor | #ffffb3 |
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borderWidth | 2px |
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| Attention
- TheGroup by field is mandatory, it couldn't be empty in order to generate the report. By default, there must be at least two options: Origin and Service Name.
- If you group by Client and his/her Timezone differs from the system Timezone, the latter will be used in the respective report.
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Note |
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| if you select the current month compare to previous and group by year there will be a strange result - make note "work logically" if the grouping is longer than the analysis period, it will be strange "when you are grouping by year, it is recommended to indicate the calendar year in the period" even without comparison is stupid |
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Additional Filters |
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The accessible additional filters are: - Clients: Client Tags, Client Type, Client, Account, Account Tags, Cards Serial, Package.
- Events: Code, Code Name, Cost Total, Origin, Result Code, Gateway.
- Extras: Owner, Total Volume, Total records, Not Zero Records, ASR Current, ACD Current, Service Name.
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Client Type | Select a client's type for the report: Client, Reseller, Calling Card or Call Shop |
Client | Define a client for the report |
Account | Enter an account for the report |
Client/Account Tags | Define a client's or account's tag |
Cards Serial | Indicate cards serial for the report |
Package | Enter a package for the report |
Code | Specify a code of the needed destination |
Code Name | Specify a code name of the desired destination |
Cost Total | Enter the range of total call cost |
Origin | Indicate an origin - origination or termination of the event |
Result Code | Define a result code as a filtering parameter |
Gateway | Specify a gateway |
Time Profile | Specify the time profile of the event |
Owner | Indicate the owner |
Total Volume | Enter the range of total duration |
Total Records | Enter the range of total records |
Not Zero Records | Define the range of records that have a duration equal to or more than 1 unit |
ASR Current | Specify the range of ASR Cur for records you would like to display |
ACD Current | Specify the range of ACD Cur for records you would like to display |
Service Name | Determine the name of service for the report |
Output
| This form contains settings of the report output data. Click the plus icon next to Columns and select the required columns to add them to the Output information block. Also, you can cancel any chosen item. |
Accessible columns in the report |
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The list of additional columns include: Columns for the main period: Cost Total, Average Rate, Package Credit, Total Volume, Billed Volume, Package Volume, Total Records, Not Zero Records, Success Records, Busy Records, No Channel Records, Error Records, ASR Std, ASR Cur, ACD Srd, ACD Cur, PDD Avg, SCD Avg, xDRs List. Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selectedexpressed in percentage. |
Rate | Avg. Rate - an average cost calculated |
Totals | - Cost Total - the full price of all services including additional services
- Total Volume - a whole volume of the events in units (specified in the Services settings → "Reports" field)
- Billed Volume - a whole billed volume of events. It could differ from the total volume due to the rates settings, for example, grace volume, min volume, and interval.
- Package Volume - a volume within a respective package that is billed according to the package limits
- Package Credit - a volume of credit that has been charged within the respective package
- Total Events - the entire quantity of events
- Not Zero Records - the number of records that have the volume equal to or more than 1
- Success Records - the number of records that have a duration equal to or more than 1 and a successful end code, records with Q.931 disconnect cause 16 or 31
- Busy Records - busy records quantity with Q.931 disconnect cause 17
- No Channel Records - no circuit/channel available, records quantity with Q.931 disconnect cause 34
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Statistics | ASR - average success rate (successful records percentage) - Std - the value calculated based on the records with "success" status divided by the total number of records minus all records with “no channel available” status
- Cur - the value calculated based on the records with volume > 0 divided by the total number of records
ACD - average call duration in minutes - Std - the sum of all records duration divided by the number of records with "success" status
- Cur - the sum of all records duration divided by the number of records with duration > 0
PDD Avg - average post-dial delay in seconds SCD Avg - average session connect delay in seconds |
Extras | xDRs List - list of detailed records statistics |
Other output settings |
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Order by | Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values. |
Type | Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx Also, select a look of a table view next to the Type field: - Plain - a simple table view
- Grouped - a table view with grouped data and possibility to collapse it
Panel |
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borderColor | #ffffb3 |
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bgColor | #ffffb3 |
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borderWidth | 2px |
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| Attention
Please note that the Grouped type of a table view is available only for Excel XLSx and Web formats, it doesn't work with CSV and Excel XLS. |
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Limit | Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for the Plain report type. |
Send to | You can send generated reports via email. Also, it is possible to specify several emails. Panel |
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borderColor | #ffffb3 |
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bgColor | #ffffb3 |
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borderWidth | 2px |
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| Attention
This feature is available only for CSV/Excel XLS/Excel XLSx formats of the report; it doesn't work with Web. |
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Currency | Specify a currency of the report. All values will be automatically converted to the specified currency in the report. |
Code Deck | Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck. |