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| Information block | Field Description | |||||||||
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| Filters | On the Filters menu, select the required parameters for the report. To cancel any filter, click on the delete You can start a quick search by typing filters' names in the field at the top of a drop-down menu with filters. | |||||||||
| Period (1) | Specify the time interval for the report and a timezone. Please note that the Period field is mandatory. | |||||||||
| Period 2 | Accessible when you enable the Compare Period option by clicking on the plus | |||||||||
| Group by | Select from the list of the following accessible options to group the data in reports:
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Additional Filters | ||||||||||
The accessible additional filters are:
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| Client Type | Select a client's type for the report: Client, Reseller, Calling Card or Call Shop | |||||||||
| Client | Define a client for the report | |||||||||
| Account | Enter an account for the report | |||||||||
| Client/Account Tags | Define a client's or account's tag | |||||||||
| Cards Serial | Indicate cards serial for the report | |||||||||
| Package | Enter a package for the report | |||||||||
| Code | Specify a code of the needed destination | |||||||||
| Code Name | Specify a code name of the desired destination | |||||||||
| Cost Total | Enter the range of total call cost | |||||||||
| Origin | Indicate an origin - origination or termination of the event | |||||||||
| Result Code | Define a result code as a filtering parameter | |||||||||
| Gateway | Specify a gateway | |||||||||
| Time Profile | Specify the time profile of the event | |||||||||
| Owner | Indicate the owner | |||||||||
| Total Volume | Enter the range of total duration | |||||||||
| Total Records | Enter the range of total records | |||||||||
| Not Zero Records | Define the range of records that have a duration equal to or more than 1 unit | |||||||||
| ASR Current | Specify the range of ASR Cur for records you would like to display | |||||||||
| ACD Current | Specify the range of ACD Cur for records you would like to display | |||||||||
| Service Name | Determine the name of service for the report | |||||||||
| Output | This form contains settings of the report output data. Click the plus | |||||||||
| Accessible columns in the report | ||||||||||
The list of additional columns include: Columns for the main period: Cost Total, Average Rate, Package Credit, Total Volume, Billed Volume, Package Volume, Total Records, Not Zero Records, Success Records, Busy Records, No Channel Records, Error Records, ASR Std, ASR Cur, ACD Srd, ACD Cur, PDD Avg, SCD Avg, xDRs List. Columns for the comparative period are the same as for the main period. Moreover, all parameters could be selectedexpressed in percentage. | ||||||||||
Rate | Avg. Rate - an average cost calculated | |||||||||
| Totals |
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| Statistics | ASR - average success rate (successful records percentage)
ACD - average call duration in minutes
PDD Avg - average post-dial delay in seconds SCD Avg - average session connect delay in seconds | |||||||||
| Extras | xDRs List - list of detailed records statistics | |||||||||
| Other output settings | ||||||||||
| Order by | Select parameters to sort already grouped data in columns. Here you can sort data from highest to lowest values (or vice versa) and select different values. | |||||||||
| Type | Choose a format of the report from a drop-down list: Web/CSV/Excel XLS/Excel XLSx Also, You can also select a look of a table view next to the Type field:
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| Limit | Determine the number of rows that will be visible in the report. It is useful for displaying some top positions by the chosen parameter. It is available only for the Plain report type. | |||||||||
| Send to | You can send generated reports via email. Also, it It is also possible to specify several emails.
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| Currency | Specify a currency of the report. All values will be automatically converted to the specified currency in the report. | |||||||||
| Code Deck | Select a code deck from a drop-down list. All codes in the following report will be presented according to the specified code deck. | |||||||||
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If the data is grouped in the report is grouped, it will be shown initially collapsed. To expand or collapse data in your report, click the 
plus or 
minus icons. To expand all data in the report, please click Ctrl + the icon.
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Please note , that the system shows rounded values in the reports. But while calculating, the system takes an exact value. Hence, the procedure of the rounding is as follows:
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 Tip
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Creating a Query Template
Also, you You can also create a template for reports and save specified parameters by clicking on the Save Query button. A pop-up window with settings will appear, and you will need to fill in the following form.
Screenshot: New Template form
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You can export data to a CSV or XLSx file, which contains only currently displayed data, with no automatic request to update data while exporting. Also, it It is also possible to create charts for illustrating crucial information easily. You can generate a report using the same criteria in the Orig-Term report and the xDRs list sections.
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Please note , that this button will be visible only when the Type of the output is Plain. For the Grouped output type it is not available. |
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Screenshot: Summary Report section
Then , choose columns for a main and comparative period in the report Output form. When all the required parameters are specified, click the Query button.
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