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Information Block | Fields Description | |||||||||||||||||||||||||||||||||||||||||||||
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General Information | General routing plan information | |||||||||||||||||||||||||||||||||||||||||||||
Name | Title of a routing plan | |||||||||||||||||||||||||||||||||||||||||||||
Reseller | Define the reseller/owner of a current routing plan | |||||||||||||||||||||||||||||||||||||||||||||
Additional Routing Plan | Specify a DR plan, which will be additional for a current plan | |||||||||||||||||||||||||||||||||||||||||||||
Code Deck | Select a Code Deck if you wish to have names of your code to be specified in the Code Name field | |||||||||||||||||||||||||||||||||||||||||||||
Origination Limits | Define the company or companies, which will have access to this routing plan (also this restriction will be extended to their sub-companies). If there is no specified company, the following routing plan is available for all companies. | |||||||||||||||||||||||||||||||||||||||||||||
Termination Limits | Select the company or companies, which will have a limit in termination for vendors who use it (sub-companies are not included) | |||||||||||||||||||||||||||||||||||||||||||||
Rooting Loop Protection checkbox | Excludes originating client from the list of terminators. If it is unchecked, it will be possible to route calls between different accounts of the same client. It is enabled by default. | |||||||||||||||||||||||||||||||||||||||||||||
Rules Processing | Options of rules processing | |||||||||||||||||||||||||||||||||||||||||||||
Rules Hunting | Select a hunting mode (the way how rules will be executed). They are as follows:
By default, the longest only option is set. | |||||||||||||||||||||||||||||||||||||||||||||
DR Order | Specify a method of routes sorting in a routing table. The options are:
By default, the by code/appealoption is set. | |||||||||||||||||||||||||||||||||||||||||||||
Match Increments | Define if the system should check whether Customers' increments proportionally overlap Vendors' increments:
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PM | Define a Profit Margin value for a current rule here. It can be specified either as a percent value (e.g., 16%), or in a system currency (e.g., 5 for 5 USD). | |||||||||||||||||||||||||||||||||||||||||||||
Vendor Limit | Determine the number of allowed routes for the same vendor to use (if a vendor has multiple accounts). You can set the limit only for accepted account routes, not including the accounts blocked by the term groups. If the field is left empty, the number is unlimited. |
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Attention Please note that the Origination Limit and Termination Limit fields are visible only during:
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Field | Description | |||||||||||
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Priority | Define a priority of rule execution if two or more rules have similar code or code name specified | |||||||||||
Code | Enter a code, which will be used in a current routing rule, use * as a wildcard. | |||||||||||
Code Name | If you have a code deck assigned to this routing plan, a corresponding code name, specified in the Code field, will be displayed automatically. If no code deck is attached, the field will remain empty. | |||||||||||
Type | Select a type of routing for a current rule:
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Terminator/Policy | If you selected static type, you may specify a termination client/account here; if you selected dynamic type, specify routing policy for the current rule | |||||||||||
PM | Define a Profit Margin value for a current rule here.
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Params | A number of additional parameters available by clicking the icon (see screenshot below) | |||||||||||
| You can specify respective originator tags here. If nothing is specified, it works for all.
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| Here you can add terminator tags that tags that will be used for terminators. If nothing is indicated, it works only for terminators without tags. Please note, this parameter is available only for dynamic rules | |||||||||||
| Specify a time profile from the list | |||||||||||
| Define the percentage or proportion amount of traffic, which will be sent to a respective vendor who participates in balancing
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| Set minimum and maximum length of destination number that will be matched by this routing rule | |||||||||||
| Set minimum and maximum length of destination number that will be matched by this routing ruleSpecify minimum ASR value to reject the routes that don't correspond to it | |||||||||||
| Set minimum and maximum length of destination number that will be matched by this routing ruleSpecify minimum ACD value to reject the routes that don't correspond to it | |||||||||||
Capacity | Limit capacity for the current rule (leave blank for unlimited) | |||||||||||
Stop Hunt checkbox | If this field is checked, this means that rule search will be stopped when matched with the current one and all the consecutive rules will not be executed for a current call. The logic will be respected even if the rule marked with "Stop Hunt" will be rejected due to some reason during routing. |
Screenshot: Routing rules settings
Import/Export tab
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Screenshot: Routing Plan tab
Knowledge Base Articles
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