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Section overview
This section is designed to provide a wide variety of functions to control and manage clients' packages. First and foremost, in this section, a user can assign a relevant package to a respective client or client's account, edit and cancel it, etc. Moreover, there is detailed information regarding all the limits that have been used over a set period. The section is presented in the form of a table with the following columns:
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Button/Icon | Description |
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Allows assigning a package to a corresponding client/account | |
Shows the full list of packages that were assigned to this client/account | |
Marks a package that was successfully activated and will renew itself due to the package settings | |
Marks a package that is new for a current user and was not activated yet | |
Marks a package that is in the archive | |
Allows editing a client's package | |
Allows a user to renew the package. However, we strongly recommend not to renew the package on the expiration date. | |
Cancels the active package | |
Removes an assigned package completely |
Advanced Search
By default, the information in a section is filtered by Pending and Active statuses. To open the Advanced Search drop-down menu, click on a downward arrow icon and fill in the following fields with the required information:
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To apply the specified search criteria, click the Search button; to cancel the applied parameters, click Reset.
Assigning a New Package
Click the Assign Package button for a new pop-up window with settings to appear. Then, fill in the form and click Apply. You can assign any number of packages. They will be activated when the Package Manager service runs, and if a customer has enough balance for activation+subscription fees.
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Warning If you click the delete icon (remove an archived package entirely) in the Client Packages section, you will delete a package with all transactions from the system. To delete the package completely, you need to do the following:
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Editing a Clients Package
When clicking on the edit System information icon, detailed information on a client's package is displayed. In the data block, a user can view general info regarding the package including a client himself, start date, status, etc. What is more important, a user can change the package's End date in a respective field.
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When you change the name of the package in the Retail > Packages, it will be automatically changed in the Management > Client Packages section as well, even if this package is already assigned. As a result, in the Invoices and Transactions sections, an old name of the package will be specified. |
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