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Do you need help? Save your time by sending your online support request via the ticketing platform. In order to To help you more efficiently, it's requested to create a ticket for each issue. Our entire team is ready to take care of you to resolve them 24/7.
Ticketing request
1) A new ticket can be started via web helpdesk or email.
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- Login or register in the JeraSoft helpdesk to create a ticket by pressing clicking the Submit a Ticket button.
- Select the department (Support/Sales).
- Specify the priority of your ticket.
- Fill in the ticketing form and describe your issue. Add an attachment to your ticket if required.
- PressClick Submit.
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You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft received your ticket or check your account in the helpdesk that the ticket was created. |
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When you adress withaddress issues that appeared previously, please indicate the Ticket ID of a related issue. |
The alternative ways to contact our Support Department:
Email request
To contact us via email, you need to send your request at:
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You can contact us via our online Live Chat. Our Support Engineer will ask for your relevant previously opened ticket number. Please have the ticket number at the ready. All issues will be discussed only on the basis of previously opened ticket.
Our friendly staff will glad to gladly help you. All you need to do is:
- Go to our website and find the Live Chat icon in the bottom right corner.
- Click on it and the pop-up window will appear.
- Fill in the form and start a conversation with our customer care team.
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You can reach us over the phone during regular business hours.
Our Support Engineer will ask for your relevant previously opened ticket number with the described issue. Please have the ticket number at the ready.
All issues will be discussed only on the basis of previously opened ticket.
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Technical Support Department provides services only for customers with current support subscription. You can get more details about the cost and conditions by contacting our Sales Department. We can discuss software-related queries only with customers' authorised authorized persons. |
Escalation procedure
If you're not satisfied with the support team, you can next escalate escalate the issue to the Head of Support Service. To do so, simply write "Please escalate the issue" in the ticket. It's important that you give us an opportunity to improve our support and put the matter right using the escalation procedure.
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