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Warning

Please note, the system shows rounded values in the reports. But while calculating the system takes an exact value. Hence, the procedure of the rounding is the following:

system rounds currency values according to the settings of a respective currency
all types of events (e.g., not zero, success, busy, as well as total quantity) are not rounded
such parameters as Setup Fee Cost, Package Credit, Average Rate, Cost Total are rounded to the nearest ten-thousandth. For example, 3.879256 to 3.8793
others are rounded to the nearest hundredth. For example, 4.8763 to 4.88

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On the Filters menu, select desired parameters for the report.
Enter the interval and specify a timezone
Select parameters in the Group By field, for example, Currency, Origin, etc.
Then choose Columns in the Output form, for example, Average Rate, ASR Std, ASR Cur, ACD Std, ACD Cur, Total Records, etc.
Specify Type field or leave its default settings (Web / Grouped)
Specify the currency and choose the code deck (if applicable).
Press Press the Query button.

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Tip

If you want to sort already grouped data in columns, select respective parameters in in the Order By field. Also, you can sort from highest to lowest values (or vice versa).
Please note, the Order By option is active when the Type of the Output form is Plain. When it is Grouped, the data is only sorting by values specified in the Group By field.

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Also, you can create a template for reports and save specified parameters by clicking on on the Save Query button. A pop-up window with settings will appear, and you will need to fill in the following form.
Screenshot: New Template form

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To load already existed templates while generating statistic reports click Load Query button reports, click the Load Query button in the Summary Report section.

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You can export data to a CSV and XLSx file, which contains only currently displayed data, with no automatic request to update data while exporting. Also, it is possible to create charts for easily illustrating a crucial crucial information. And you can generate a report using the same criteria in the Orig-Term report and the xDRs list sections.

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Tip

When you make a report based on two periods, two xDRs list icons appear:

the first xDRs list icon allows to generate a generating an xDR's report based on the first period;
the second xDRs list icon allows to generate generating data based on the second period in the xDRs list.

When you make a report and filter data by Client / Client Tags / Account / Code / Code Name / Owner parameters, two Orig-Term icons appear.
They allows to generate allow generating reports with origination and termination data separately.

this Orig-Term icon allows to generate generating a report based on origination data;
this Orig-Term icon allows to generate generating a report based on termination data.

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6. You can check an actual date interval by clicking on on the Info icon. The displayed data could be different from the Interval specified above if there is no date for the period.

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This tool allows building a report with side-by-side sub-reports. Use it to run a comparative analysis on the same page. It's helpful for reviewing multiple parameters, totals, and compare results at different time intervals. The Compare Period option is designed to create a report that shows two sub-reports side-by-side.

To enable this option, click on the plus sign icon next to the Period field and specify both intervals (Period 1 / Period 2) for the report.

Screenshot: Summary Report section

Then, choose columns for a main and comparative period in the report Output form. When all required parameters are specified, click the Query button.

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Attention

When you use use the Compare Period option in the Summary Report and Orig-Term Report sections, default chart templates will not be accessible.
When you select one of Time parameters (Year, Month, Week) for Group By field, the End date of the Period 2 will be set automatically to make intervals of Period 1 and Period 2 equal. Moreover, the End date field of Period 2 becomes non editable.

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