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You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft received your ticket or check your account in the helpdesk that the ticket was created. |
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Our support strategy is 'One ticket per issue' for more effective issue tracking workflow and better service. It means that each ticket should have only one issue listed on it. |
Screenshot: Kayako Ticket Ticket Submit Form
2) If the issue is urgent, join our online chat from the JeraSoft helpdesk. Just click Live Support ONLINE below the settings (see screenshot above).
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You will receive an automatic ticketing system reply. It's a confirmation of ticket acceptance by our Support Department. If you can't receive it, please make sure that JeraSoft received your ticket or check your account in the helpdesk that the ticket was created. |
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You can contact us via our online Live Chat. Our Support Engineer will ask for your relevant previously opened ticket number. Please have the ticket number at the ready. All issues will be discussed only on the basis of previously opened ticket.
Our friendly staff will gladly help you. All you need to do is:
- Go to our website and find the Live Chat icon in the bottom right corner.
- Click on it and the pop-up window will appear.
- Fill in the form and start a conversation with our customer care team.
You can join our chat from the JeraSoft helpdesk as mentioned above.
Also, you can write an email to our sales department simply by clicking on a red envelope icon above the Live Chat.
Screenshot: Live Chat
Phone request
You can reach us over the phone during regular business hours.
Our Support Engineer will ask for your relevant previously opened ticket number with the described issue. Please have the ticket number at the ready.
All issues will be discussed only on the basis of previously opened ticket.
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Technical Support Department provides services only for customers with current support subscription. You can get more details about the cost and conditions by contacting our Sales Department. We can discuss software-related queries only with customers' authorized persons. |
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