Date: Fri, 29 Mar 2024 08:11:09 +0000 (UTC)
Message-ID: <2119724699.1263.1711699869928@docs.hz.jerasoft.net>
Subject: Exported From Confluence
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Why there are no active sessions?
Why there are no active sessions?
Symptoms
There are no active sessions.<=
/p>
Cause
In this case, you may experience next=
issues:
- Start packet of specific call is not sent or is sent in corrupted/improper format.
- Gateway doesn't support active calls tracking in JeraSoft VCS.
- There is no call-id=
in start packet.
Re=
solution
- Check if start packets are sent and =
include correct data.
- Go to Configuration=
> Gateways and in target gateway=
settings enableTrack active events checkbox.
- Configure switch so that it sends
call-id.
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