Date: Fri, 29 Mar 2024 12:23:16 +0000 (UTC)
Message-ID: <1708930893.1509.1711714996259@docs.hz.jerasoft.net>
Subject: Exported From Confluence
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Differences between Bal=
ance and Summary reports
If you see differences in Balance and Summary Reports for the same client and same period, you need t=
o check the following:
- Check Statistics > A=
rchive Management section for the specified dates - make sure=
that statistics packages are active, not archived;
- If the client is originator and term=
inator at the same time, make sure that you subtract termination co=
st from origination and only then compare to Balance Repor=
t.
Differences be=
tween JeraSoft Report and Switch statistics
If you observe some mismatches betwee=
n VCS statistics and your switch report for the same client and period, you=
have to do following steps to solve the=
issue:
- First, check Mismatch Report=
if there're any unknown calls;
- If all calls are recognized, the fol=
lowing step is to download statistics from both JeraSoft VCS <=
/strong>and switch. For VCS, it's be=
tter to do so via xDR's List - just choose a=
ll required parametres and .csv output format;
- Compare both reports and after you f=
ind differences please contact JeraSoft Support&=
nbsp;and specify the Co=
nf IDs of calls that mismatched.
Variance between Orig-Te=
rm and Summary Reports
When you find some differences betwee=
n Orig-Term and Summary Reports for the s=
ame client and period, you have to do the following:
- As a rule, calls in Orig-Ter=
m Report are always billed by disconnect time, thus, if client's calls are billed by connect/setup time=
, the mismatches happen;
- Orig-Term Report is=
always generated later than Summary Report, that's why th=
e difference can be around 1 or 2 hours.
- Some calls will not be included in&n=
bsp;Orig-Term Report if all required conditions a=
ren't met. Therefore, it can be difference between reports.
To learn more about these conditions, refer =
to the Call legs: How are =
they connected in the Orig-Term report? article.
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