Date: Fri, 29 Mar 2024 08:22:37 +0000 (UTC)
Message-ID: <321116559.1289.1711700557448@docs.hz.jerasoft.net>
Subject: Exported From Confluence
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Client is <=
strong>unknown
If you see that client is specified a=
s unknown, it means that call has mismatched clie=
nt. In order to solve this issue, do the following:
- Check Mismatches Report section for specific date where you'll find the quantity and duration of ca=
lls with mismatched clients.
- Check that =
IP address or Account Name specifie=
d correctly for the client, check Tech Prefix as =
well.
- Check the list of allow=
ed VoIP Gateways for the Reseller the target client belong=
s to.
- Do Calls Rerating <=
/strong>and wait for Calculator to process the calls.
- Check the report once again.<=
/li>
=D0=A1ode is unknown=
span>
If the Code=
field is empty, it means th=
at the call was not recognize because of mismatched code. To solve this do =
following:
- Check Mismatches Report for specific date where you'll find the quantit=
y and duration of calls with mismatched codes.
- Then you need=
to view whether the code is specified in a target rate table or check its effective date to make sure that it's not closed.=
li>
- Do Calls Rerating and wait for calls to be processed by Calculator.<=
/strong>
- Revise the report.
Code Name isn'=
t visible
In case a code name is not specified, it means that one is absent in the=
Code Deck<=
/span>. In this c=
ase, just add missing data to a respective code deck.
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